Aftermarket Sales Specialist
Job Type

Objectives of this Role 

  • Assist customers with inquiries for replacement parts, warranty parts and RSP (Recommended Spare Parts) in support of new machine sales, and existing ESS machines in the field. Ensure total Customer satisfaction by delivering timely quotations and on time delivery for all parts orders.
  • Deepen the understanding of products, customers, goals, organization, and business strategies, evaluating systems and processes, and identifying improvement needs..

Duties and Responsibilities

  • Primary contact for customers ordering warranty parts, replacement parts and RSP (Recommended Spare Parts) in support of new machine sales. Respond to inquiries from Customers, Regional Sales Managers, 3rd party Reps and Distributors via telephone, e-mail, and fax. 
  • Provide customers with price quotations. Order Entry as needed (Profit Key). Work with Purchasing to expedite material as needed. 
  • Enter billing/invoicing information into the system to facilitate proper invoicing of orders. 
  • Follow orders to ensure on-time shipment, coordinate with Service on parts activity generated through the Service Department inclusive of warranty and billable orders. 
  • Coordinate with Sales and Engineering on parts sales generated in association with new equipment sales and existing ESS machines in the field.
  • Build professional skills through continued training, education, and networking events.
  • Perform other related duties as assigned by management.


Skills and Qualifications

  • High school diploma or equivalent.
  • 2-3+ years of customer service experience in a design-build manufacturing or equivalent.
  • Project management experience preferred.
  • Ability to interpret engineering drawings required.
  • Proficiency with MS Office applications required.
  • Proficiency using PK preferred.
  • Knowledge of AutoCAD helpful.

Physical/Mental Standards

  • Ability to operate computer.
  • Manual dexterity sufficient for constant use of a keyboard, mouse, and telephone. Speech and hearing sufficient for regular communications. Vision sufficient for use of a computer monitor and transaction documents.
  • Ability to sit for long periods of time.
  • Ability to perform climbing, stooping, crouching, walking, grasping, talking, hearing and repetitive motions.
  • Executing up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
  • Close mental and visual requirements needed to perform work dealing primarily with sales, manufacturing, engineering, and management. 
  • Ability to plan, schedule, train, check and evaluate work.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.


All employees are responsible for product quality and are required to understand and follow quality system procedures. All employees have the responsibility, organizational freedom, and authority to initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

About Pacteon

ESS Technologies, Inc. is part of the Pacteon group which also includes Schneider Packaging Equipment Co., Inc. and Phoenix Wrappers. Pacteon Group’s purpose is to automate the supply of life’s products. We believe and live our Core Values, our iPact:

Integrity – Trust makes everything more efficient, build trust through honesty and transparency

Pride – Know that we will live the Pacteon Promise for our customers, selves, owners and communities

Accountable – Say what we do and do what we say

Customer Focus – We listen with purpose, respond with urgency and deliver with quality

Teamwork – Together everyone accomplishes more

Our Pacteon Promise is that “We make it right”. As our customer’s one source for end of line packaging solutions, everyone plays an important role to make that happen. For more information on Pacteon, please visit