2nd Shift Breakdown/Dispatch Coordinator

HOURS:  3:00 p.m.-12:00 a.m.


Directly lead, supervise and coordinate the activities of the After Hours staff. Collaborate with other Managers to attain company goals. Respond to telephone calls and satellite messages pertaining to mechanical failures that occur away from the terminal. Diagnose equipment failures, arrange road service and/or shop repairs. Monitor repair progress and expenses. Communicate with other departments concerning the time frame for repair completion to ensure maximum use of equipment and driver productivity. 


Reasonable Accommodations Statement 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions Statement(s) 

  • Direct activities related to mechanical failures to equipment outside of the home terminal. 
  • Determine best plan of action pertaining to necessary repairs; providing efficient and cost effective resolution of mechanical failures. 
  • Monitor and follow up on the repair process to ensure a prompt response and satisfactory repair completion. 
  • Monitor and evaluate After Hours staff as needed. Set standards for performance and hold personnel accountable. 
  • Communicate with Operations and other departments as needed to convey necessary vs. unnecessary repairs and update the status of failed equipment and subsequent repair schedules. 
  • Maintain DVIR screen following the reporting of safety defects from drivers. 
  • Negotiate repair estimates to ensure cost effectiveness. 
  • Follow up on all repairs to ensure satisfactory repair completion. 
  • Issue purchase order numbers and/or Com checks for authorized work. 
  • Enter repair orders into maintenance software. 
  • Track and close all invoices when payment has been issued. 
  • Complete all necessary documents accurately and timely. Create and close work orders. 
  • Monitor spending to ensure that expenses are consistent with approved budgets. 
  • Review vendor repair orders for consistency and accuracy; approve and code for payment. 
  • Reduce breakdown expenses by establishing new, more cost competitive vendors and repair estimate negotiation. Secure, negotiate and approve estimates on all major over the road repairs. 
  • Maintain mutually beneficial relationships with vendors to ensure positive work relations. 
  • Develop criteria, instructions, and implement programs to reduce expenses by establishing relationships with cost competitive vendors. 
  • Assist the Safety Department in accident report completion, repair, information and recoveries. 
  • Communicate and enforce safety rules, regulations and company policy. Lead by example. 
  • Research driver initiated issues and collaborate with employees to assist in problem resolution. Communicate problems and driver needs to Load Planners, Customer Service and Maintenance Department as needed. 
  • Comply with company policies and procedures.
  • Perform daily lot checks to insure location and condition of equipment.
  • Accurately complete breakdown reports as assigned.
  • Consistently report to work as required and complete normal work hours.
  • Comply with company policies and procedures. 



Competency Statement(s) 

  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral & Written - Ability to clearly communicate effectively with others using various methods.
  • Cost Consciousness - Works within an approved budget. Conserves organizational resources. Develops and implements cost saving measures. Contributes to profits and/or revenue.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Dependability - Capable of being depended on; worthy of trust; reliable.
  • Follow Through - The act of continuing a plan, project, task, or the like to its completion to make sure the situation is resolved and appropriate individuals are updated.
  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Job Knowledge - The familiarity gained by sight, experience, or training. 
  • Judgment - The ability to formulate a sound decision using the available information.
  • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
  • Management Skills - Ability to organize and direct oneself and effectively supervise others.
  • Negotiation Skills - Finds a way to say YES. Ability to express feelings without anxiety or anger in a non-threatening way. Displays assertiveness and optimism and the ability to look at the situation from the other side's perspective.
  • Priority Setting - Refers to spending time and the time of others on what's important. 
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Safety and Security - Observes company safety and security policies and adheres to DOT rules and regulations.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Responsible - Ability to be held accountable or answerable for one’s conduct.


Education: High School Graduate or General Education Degree (GED)

Experience: Two to four years related experience 

Computer Skills: 

Average keyboarding skills

Experience with Microsoft Excel, Word and Outlook Express 

Experience with TMT & TMW software helpful, but not required 

Other Requirements: 

Mechanical aptitude with an emphasis on Class 8 Tractor/Trailer repair and body work