Collections Specialist
Description

Job Summary: 

The Collections Specialist contacts customers regarding outstanding balances in an attempt to recover accounts receivable.

Essential Duties and Responsibilities:

  • Work with patients to secure payment on outstanding account balances
  • Follow up with insurance companies as necessary
  • Field incoming calls from patients and insurance companies
  • Update the patient account record to identify actions taken on the account
  • Exhibit exemplary customer service in all interactions
  • Document notes and patient information into the billing system accurately and timely
  • Process customer statements, invoices and payments accurately
  • Communicate with management regarding account status and challenges
  • Comply with HIPAA compliance guidelines, policies and procedures to assure confidential information is protected in accordance with the HIPAA rules and regulations.

Physical Demands:

The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear.  The employee must occasionally lift and/or move up to 25 pounds.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is exposed to computer screens using keyboard functions and other hand usage.

**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.  The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


Requirements

Qualification Requirements:

  • GED or High School Diploma
  • Collections experience required
  • Healthcare collections experience preferred
  • Great communication skills
  • Extensive attention to detail
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