Summary:

Recognized as one of the top fastest growing companies nationally by Inc 5000 and locally by Soaring 76, FinPay LLC is a Patient Financial Management company looking for a Patient Engagement Specialist.  We are seeking an individual that is self-motivated, enjoys a fast paced environment, and will thrive working in a Start-Up environment with a strong culture. Come join the team that is solving the affordability crisis in healthcare. 

Reports to: Patient Engagement Manager/Team Leads of Patient Engagement

Key Responsibilities

• Navigate patients through the education of their Health Insurance policy as well as payment arrangements prior to care.
• Listen attentively to the patient's needs. 
• Maintain a strong attention to detail and hold personal accountability for Document Signing on all Payment Plans. 
• Provide accurate and thorough file notes within the company portal system.
• Maintain the confidentiality of patient data in accordance with HIPAA laws and regulations. 
• Provide open feedback and ideas on process improvement.  
• Uphold Company Core Values. 
• Utilize FinPay training knowledge to routinely ensure quality assurance standards. 
• Must be able to work independently and as part of a team. 

• Bachelor’s Degree or relevant experience preferred. 
• Must have Customer Service experience. 
• Health Insurance background is preferred. 
• Experience processing transactions. 
• Knowledge of Microsoft and/or Google systems. 
• Ability to adapt to change. 
• Ability to build strong working relationships with both Clients and Patients. 
• Hold effective communication skills via both phone and email. 
• Must be available on evenings and weekends to provide a flexible work schedule 

Location: Onsite at select client location at RCA in Devon.

Compensation: $40,000-$45,000 

Status: Full Time, Salaried

Benefits Include: Paid Time Off, 401(k), Medical, Dental and Vision Coverage plus a Flexible Spending Account