Customer Service Representative - Austin
Austin, TX Customer Service
Job Type

** $17 to $22 an hour based on experience**

This is not a remote position, but you may have the opportunity to work from home a percentage of the time after 90 days of training (Hybrid).


ABC Home & Commercial is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community. We’re pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees. At ABC you’ll quickly learn what it’s like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.

To learn more about ABC and to view a full list of our services, visit


As ABC’s Customer Service Representative, you will utilize an in-depth knowledge of ABC’s services and programs to effectively communicate, schedule, and assist all customers, technicians, and service managers with premier customer service.


  • Answer incoming calls for specific department(s) such as Home Improvement, Pest, Lawn & Mechanical.
  • Provide timely and accurate information to incoming customer requests.
  • Schedule service appointments.
  • Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
  • Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
  • Maintain customer records by immediately updating account information.
  • Work in partnership with other employees to meet and exceed customer expectations.
  • Maintain a positive attitude at all times with customers, fellow employees and supervisors.


  • Previous customer service experience required.
  • Previous scheduling and/or call center experience preferred.
  • Ability to be confident and decisive and yet demonstrate effective judgment in a wide variety and constantly changing set of scenarios.
  • Ability to organize and prioritize multiple tasks in a fast paced environment.
  • Ability to communicate well, using excellent interpersonal and communication skills.
  • Must be able to adapt quickly in an ever-changing, fast paced environment.
  • High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
  • Excellent written communication skills, including spelling and punctuation.
  • Bilingual a plus.
  • Excellent team player.
  • Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
  • Ability to sit for long periods of time.


  • Health, Dental, Vision & Life Insurance
  • 401(k) with company matching
  • Paid vacation and sick leave (PTO)
  • Profit sharing bonuses
  • Lead Now Program for all employees to increase earnings and pay
  • Company clubs & committees, and company outings
  • Paid trainings and development opportunities
  • Tuition reimbursement
  • Educational scholarships for employees and family members
  • Wellness program, including gym membership
  • (Hybrid Schedule) Potential to work from home a percentage of the time after 90 days of training.

ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. For CSR positions a WPM test will also be conducted.