Want to use your technical expertise to serve an organization that helps local governments build thriving communities? The Government Finance Officers Association (GFOA) is committed to digital transformation to better support our staff of 70 employees and more than 22,000 members. As part of this initiative, we are recruiting for the new role of IT Systems Assistant. 

This position will report to our Senior Manager of IT, who focuses on strategic initiatives like our Microsoft 365 migration, which is nearly complete. The IT Systems Assistant will contribute to this transition by supporting and training employees so that we fully leverage 365. The position will build our IT capacity and improve our support of our remote and hybrid teams in DC and Chicago across a wide range of hardware and software systems. While GFOA’s Managed Service Provider (MSP) supports security, server maintenance, patch management and more complex technical issues, the new IT Systems Assistant will address tier 1 help desk issues and be the go-to person everyone trusts for IT support. 

Our IT Systems Assistant will interact with staff at all levels and must have the interpersonal and relationship-building skills required to effectively understand their colleagues’ needs and communicate about solutions. This person will stay up-to-date on the latest developments in hardware, software, protocols, and diagnostic techniques in order to provide the best support possible to their colleagues. 

The IT Systems Assistant will have flexibility with GFOA’s hybrid work environment, and should expect to work in our downtown Chicago office about 3 days per week, adjusting as needed. GFOA offers a generous benefits package, including retirement match program, health insurance, dental, and vision. Our organization is committed to fostering a culture of learning, collaboration, and trust. GFOA values the strength diversity of all kinds brings to the workplace. GFOA is an equal opportunity employer. 

Established in 1906, GFOA is dedicated to advancing excellence in state and local government financial management to help build thriving communities. Our 22,000+ members across the United States and Canada rely upon GFOA to provide timely information, practical educational opportunities, high-quality publications, and current best practices. 

POSITION RESPONSIBILITIES:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners 
• Creating documentation and technical specifications for planning and implementation of new or upgraded IT infrastructure 
• Monitoring and maintaining computer systems and networks 
• Vulnerability management and system patching 
• Providing technical support across the company (both in person and over the phone) in a timely and service-oriented approach 
• Setting up accounts for new users 
• Repairing and replacing equipment as necessary 
• Testing new technology 
• Training GFOA team to ensure we fully leverage our technology 
• Maintaining accurate inventory per GFOA requirements 
• Keeping abreast of the latest developments in hardware, software, protocols, and diagnostic techniques 

• Proficiency with MS Office and database systems
• Working knowledge of email systems, computer hardware, and peripherals 
• Excellent communication skills
• Strong quantitative, analytical, and problem-solving skills 
• Microsoft 365 and Active Directory experience 
• Endpoint and antivirus experience 
• Associate’s degree in related field 
• Three to five years' experience in related position