Job Title: Volunteer Supervisor
Department: Human Resources
Reports To: Human Resource Manager
FLSA Status: Exempt
The Volunteer Supervisor is responsible for connecting the volunteer program with the Sacramento SPCA’s mission through volunteer recruitment, engagement and retention. This position will understand and be familiar with organizational programs and activities in order to best connect potential volunteers with the right opportunities. The ideal candidate will be a compassionate and patient communicator who is able to work independently and can also demonstrate flexibility and innovation to successfully cultivate and manage the volunteer program.
Essential Job Functions:
1. Customer Service. Provides and models timely, polite, and respectful internal and external customer service regardless of the circumstances. Must remain calm, flexible, and willing to see other perspectives. Assures that every individual who enters our Organization is recognized and treated as a potential donor. Serves as role model for the support of a positive workplace culture.
2. Program Leadership, Assessment & Development. Researches and shares best practices and stays abreast of volunteer trends. Serves as an advocate for volunteers and for the organization by analyzing and evaluating all aspects of the volunteer program and recommends improvements to managers.
3. Volunteer Recruitment & Retention. Responsible for expanding the number and variety of volunteers with increased length in service through relationship building and ensuring quality training and supervision. Develops an annual recruitment program that includes outreach to civic, business and other groups. Responds to inquiries about volunteer opportunities.
4. Department Support Services. Trains staff on best practices of volunteer management including effective utilization, training and retention of volunteers.
5. Volunteer Orientation. Responsible for each volunteer’s orientation to the Organization including introduction to the organization, general orientation, coordination of specialized training, and facilitation of ongoing training as needed.
6. Placement & Scheduling. Matches volunteer interests and skills with appropriate department by staying abreast of specific skills and needs of each department. Responsible for recruitment of all trainings, reports class counts and works to maximize attendance. Ensures supervisors develop a schedule and check in process for volunteer shifts.
7. Volunteer Recognition. Develops and implements on-going recognition and enrichment activities for volunteers that may include large-scale events and department-level appreciation.
8. Issues Management. Responsible for facilitating resolution between volunteers and their supervisors.
9. Administration & Reporting. Prepares monthly statistical reports including tracking of volunteer hours, and additional reports as needed. Includes managing and analyzing volunteer data. Maintains a database of volunteers (i.e. schedules, hours, contact info including email addresses).
10. Professional Development. Expands knowledge pertinent to this position by seeking professional development opportunities regarding trends and best practices in the volunteer field including development and management of staff who lead volunteers.
11. Employee Training. Participates in new hire orientation of new staff members by providing an overview of the volunteer program and general responsibilities of the Volunteer Supervisor. Provides ongoing volunteer program updates and training to staff as needed.
12. Performs other related duties as required and assigned.
13. Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of the employer’s safety policies and rules and must be willing to report safety violations and potential safety violations to appropriate supervisory or management personnel.
Knowledge, Skills, and Abilities:
1. Contributes ideas for internal, external improvements to the organization.
2. Must have strong mediation skills and exercise compassion, patience and tact when dealing with difficult, emotional or angry people. Requires handling people and animals in a pleasant, courteous and professional manner.
3. Must have excellent people management skills, have a good rapport with people of all ages and be sensitive to the needs of teenagers, the elderly, and people with disabilities.
4. Must be highly organized and accustomed to managing large groups of people.
5. Requires ability to work independently and prioritize multiple tasks.
6. Must be able to communicate effectively, both orally and written, when giving presentations, interviews, training and supervision.
7. Requires ability to analyze data.
8. Requires excellent verbal, public speaking and telephone skills.
9. Must be able to communicate effectively, both orally and written, when giving presentations, interviews, training and supervision.
10. Must be able to maintain confidentiality of organization and staff information.
11. Knowledge of safe animal handling techniques, basic animal behavior and health.
12. Ability to effectively operate a personal computer (with a minimum typing speed of a 40 wpm), copy machine and telephone system.
13. Intermediate computer skills using volunteer database and office programs such as Excel, Word and Access.
14. Have a valid California Driver’s license and clear driving record for one year prior to employment in order to operate SSPCA automatic and standard transmission vehicles.
Education and Experience:
1. College or University degree preferred.
2. Minimum two years of experience as a manager of volunteers or other management position preferred.
1. Capable of performing well under varying degrees of pressure.
2. Any allergic condition that would be aggravated from exposure or through contact with animals or chemicals used to sanitize facilities, vehicles or equipment, may be a disqualification.
3. Must stand, walk, bend, sit and stoop frequently to perform duties. Have the ability to perform prolonged strenuous physical activity, including lifting and carrying objects weighing up to 50 pounds alone or up to 100 pounds with the help of fellow employees for short distances.
1. Ability to work flexible hours is required, including evenings and weekends.
2. May be exposed to hostile or abusive members of the public. Must be able to deal with an often times emotion-charged public and carry a fast paced and changing workload which at times can be stressful.
3. By nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to exposure to parasites and to infectious diseases.
4. Must be available and willing to work weekends, holidays, approved overtime, and attend mandatory training and meetings as the employer determines are necessary or desirable to meet its business needs.