Job Title: Reservations Coordinator

Position Type: Full Time, Non-Exempt, Some weekends required

Primary Work Location: Park City Ranch location; may be required to work at alternative locations throughout Park City, Salt Lake City, and Moab as needed.

Supervisor: Reservations & Customer Service Manager 

Job Summary

National Ability Center, a rapidly growing national nonprofit, seeks a Reservation Coordinator who will be a leader in the areas of Reservations, Customer Service, and Office Administration. A primary function of this and every position at the National Ability Center is to ensure that each member, guest and visitor receive the highest caliber of service.

Major Tasks and Responsibilities

• Oversee & support the processing of reservations through the collection of all fees and required documents and send confirmation emails

• Administer guest/ visitor-specific marketing materials and be prepared to answer questions about all aspects of the organization including but not limited to programs, tours, fundraising events, and volunteer opportunities

• Hand out program forms, marketing materials and information to those inquiring

• Field all questions from stakeholders and communicate pertinent feedback to appropriate departments

• Act as liaison between Program Managers and participants to promote and sell appropriate programs for each individuals’ specific needs and/ or adaptations

• Support organization with running/editing reports

• Ensure data quality with routine database cleanup projects

• Ensure the input and maintenance of high-quality participant data and provide any necessary and/ or ongoing follow up

• Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment

• Participate in and oversee the training of all new employees and volunteers

• Develop, maintain, and distribute all Standard Operating Procedure documents for department

• Oversee and maintain paper and electronic filing systems for all registrations systems

• Staff the front desk every weekend and be prepared to manage any unforeseen circumstances

• Take the lead in collection of payment in a timely manner and tracking on and following up with accounts receivable

• Ensure all participant paperwork remains compliant

• Oversee appearance, organization, maintenance and safety of the reception area, lobby, front desk, and copy area.

All Other Responsibilities

• Oversee room booking requests, approvals, and resolve conflicts

• Create a nurturing, positive and professional environment while promoting policies and procedures amongst staff, volunteers, and community

• Provide accounting information required for accurate tracking including receipts, correspondence, records of in-kind donations and other documentation

• Attend required staff meetings and trainings.

• Take notes for staff meetings

• Comply with NAC safety and health policies and procedures

• Drive NAC vehicles for events and programs as needed

• Participate fully as a member of the NAC staff team

• Maintain merchandise inventory

• Implement and supervise safety/risk management protocols in a caring and fun environment for participants, volunteers and staff

• Other responsibilities as assigned

Required Knowledge and Qualifications

• Strong computer skills including intermediate or higher-level proficiency in Microsoft Word, Excel, and other business and internet applications

• Working experience with Salesforce preferred.

• Demonstrate a high tolerance for interruptions. Must have the ability to perform job functions effectively and provide excellent internal and external customer service amid high volume of interruptions and noise

• Excellent phone etiquette

• Experience with individuals with disabilities and adaptive programming and equipment preferred

• Ability to accommodate multiple responsibilities and shifting priorities

• Excellent interpersonal communication, relationship building and stewardship skills; ability to personally connect with, network and engage diverse groups of internal and external stakeholders

• Flexible with strong work ethic and an entrepreneurial spirit to accommodate multiple responsibilities and shifting priorities

• Demonstrated excellence working within a team and motivating people

• Strong work ethic and commitment to delivering high-quality work aimed at results

• Accountable to organizational and personal goals and objectives

• Experience with online registration systems and/or check-out systems a plus

• Ability to positively receive and provide job coaching for personal development

• Strong organizational and communication skills, both written and verbal

• Commitment to a positive, fun and team-oriented working environment

Benefits: Medical, Dental, Paid time off, Paid holidays, Long-term disability

Refer to the National Ability Center Handbook for specific details