Job Summary

Assists with coordinating food and bar service activities for Restaurant and Banquet Facilities. Supervises/Oversees Front of the House areas during designated shifts. Provides leadership in the Restaurant/Cafe by directing and managing the associates and activities of the Cafe. Ensures excellent customer service. Implements initiatives to stimulate the growth of the business and maximize profits.

Responsibilities

• Promotes and Supervises team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs.
• Maintains accurate department records to ensure documentation of activities is available.  
• Notifies Café Management and/or Maintenance Associate of any equipment needing repair.
• Maintains a safe and clean environment to ensure health code and OSHA requirements are met.
• Ensures food and service meets quality and timeliness standards.
• Assists Manager(s) responsible for all banquets from beginning to end (includes meeting with customers, menu development, pricing, room set up, and staffing the event).
• Assists in overseeing cleaning and maintenance of equipment and facilities.
• Assists in investigating and resolving food quality and service issues. Issues relating to food poisoning claims are handled in conjunction with Store leadership.  
• Assists in maintaining internal controls for all financial transactions.
• Communicates customer feedback and Associates’ concerns to Café Management.
• Ensures proper tip compliance is maintained.
• Maintains ambient music.
• Performs duties of Café staff as required.
• Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

• (E) High school education or equivalent
• (E) 2 years of hospitality training or experience
• (E) Minimum of 3 years of supervisory experience