Restaurant Front of House Supervisor

Job Summary

Assists with coordinating food and bar service activities for Restaurant and Banquet Facilities. Supervises/Oversees Front of the House areas during designated shifts. Provides leadership in the Restaurant/Cafe by directing and managing the associates and activities of the Cafe. Ensures excellent customer service. Implements initiatives to stimulate the growth of the business and maximize profits.



  • Promotes and Supervises team work, coaches, develops and trains department associates; minimizes turnover, promotes efficiency, and controls labor costs.
  • Maintains accurate department records to ensure documentation of activities is available.  
  • Notifies Café Management and/or Maintenance Associate of any equipment needing repair.
  • Maintains a safe and clean environment to ensure health code and OSHA requirements are met.
  • Ensures food and service meets quality and timeliness standards.
  • Assists Manager(s) responsible for all banquets from beginning to end (includes meeting with customers, menu development, pricing, room set up, and staffing the event).
  • Assists in overseeing cleaning and maintenance of equipment and facilities.
  • Assists in investigating and resolving food quality and service issues. Issues relating to food poisoning claims are handled in conjunction with Store leadership.  
  • Assists in maintaining internal controls for all financial transactions.
  • Communicates customer feedback and Associates’ concerns to Café Management.
  • Ensures proper tip compliance is maintained.
  • Maintains ambient music.
  • Performs duties of Café staff as required.
  • Performs other duties as assigned.

Education And Experience (E = Essential D = Desired)

  • (E) High school education or equivalent
  • (E) 2 years of hospitality training or experience
  • (E) Minimum of 3 years of supervisory experience