Manager of Quality Enhancement
Charles County

The Manager of Quality Assurance/Enhancement performs professional and administrative work to coordinate and implement a quality assurance/enhancement program to ensure that Providence services, policies, and procedures are effective in providing quality services for adults with developmental disabilities receiving residential supports. They are responsible for supporting and promoting Providence mission, vision and values, and the Rights and Personal Outcomes of people supported. 

Essential Duties and Responsibilities

  • Oversee quality assurance of Residential Services and Supports.
  • Work with Supervisor and team to create the Quality Assurance Plan and Plan response.
  • Assist in designing and assessing quality practices to identify alternatives and strategies.
  • Facilitate the completion of the Emergency Preparedness Plan to include evacuation plans for all properties.  
  • Conduct monthly home inspections to identify the needs of each home.  
  • Assist with annual HUD renewal for H.O.P.E. Gagnon Housing Corporation for two homes. 
  • Assist with the annual CDA Compliance Reports for four residential homes.
  • Assist with the development and maintenance of policies and procedures as well as operational guidelines related to compliance standards. 
  • Facilitates and participates in Clinical Review Team, standing committee and ad-hoc committees as needed (internally and externally).
  • Provide training on incident reporting and documentation compliance.
  • Develop  and implement quality improvement initiatives.
  • Evaluates programs and services to ensure compliance with COMAR, PORII, Federal and State regulations, best practices, and Policies and Procedures.
  • Coordinate and/or assist with the development and implementation of plans of correction/time frames for correcting deficiencies involving these standards.
  • Monitor incidents, conducts investigations. Complete POC and ensure timely submission.
  • Prepare Incidents and Investigation reports for Standing Committee review.
  • Assist with iCareManager, PCIS and LTSS databases relative to training, and policies as needed.
  • Develop and conduct satisfaction surveys for individuals supported and their families.
  • Ensure staff are following guidelines regarding quality of support and safety.  
  • Support the agency's mission, vision and values.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the education, knowledge, skills and/or abilities required. 

  • Associate degree in human service field. Preferred bachelor's degree in human service field
  • Three years’ experience in human service delivery (quality management experience preferred)
  • Regulatory expertise in compliance rules.
  • Must be available to work flexible hours (some evenings)
  • Must be able to physically perform the basic life operational functions of talking, hearing, sitting for long periods of time and performing repetitive motions, such as typing on a computer.  
  • Must be able to speak audibly and write legibly. 
  • To perform this job successfully, an individual must have knowledge of Microsoft Office Suite Database software (Word, Excel,and Outlook). Experience in iCareManager is a plus.  

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, squat, bend, kneel, push, pull, reach with arms, and handle/feel objects. Must have the ability to lift up to 40 lbs.