Quality Assurance Coordinator


Purpose: To conduct, document, summarize and present internal monitoring and audits as necessary to ensure the quality of services provided to the individuals supported by AIM Services, while adhering to the mission of the agency. To assist the Compliance Officer with quality assurance by conducting program and compliance audits for the agency.


  • BA/BS preferred, CPA certification considered
  • (3) years of experience working with people with ID/DD preferred.
  • Knowledge of regulations including, but not limited to NYCRR 14 Part 624, 625, 633, 635 and quality assurance practices.
  • Knowledge of Office of the Medicaid Inspector General Compliance regulations.
  • Demonstrated leadership, organizational, and time management skills.
  • Ability to demonstrate both critical thinking skills and reliability in decision making.
  • Effective verbal and written communication skills.
  • Well developed team skills, unquestioned integrity, and the experience, confidence and presence to effectively handle sensitive issues.
  • Valid NYS Drivers License acceptable to Agency Insurance standards. Maintain valid insurance and provide insurance card if you use your own vehicle.
  • Proficiency in Microsoft Word, Excel, Choices, Therap, and web-based platforms.

Leadership Core Competency

Respectful: treats everyone with courtesy and compassion recognizing individual uniqueness and needs. Displays honesty, integrity and humility. Makes difficult decisions with empathy.

Responsible: accepts accountability for their own actions and the actions of others. Holds others accountable. Puts the interests of the organization above their personal interests. Is personally invested in the success of the organization.

Builds Partnerships: values and builds a collaborative culture and spirit. Willing to learn from others. Moves others to take action. Pro-actively resolves conflict. Follows through in a timely manner. Anticipates and solves problems promptly with flexibility and creativity.

Commits to Service Excellence: focuses on the needs of the individuals. Constantly reassesses processes, procedures, principles, searching for improvement opportunity. Improves performance by introducing unique and leading-edge concepts. Encourages good ideas from staff. Defines and puts into action, Best Practices. Sets and achieves high standards of performance. Challenges the status quo.

Develops People: Inspires and challenges others to reach their full potential. Celebrates the accomplishments of others. Effectively provides feedback to staff and colleagues. Understands and applies all agency policies.


Exempt Status:  Non-Exempt

Responsible To:  Compliance Officer




  • Sitting and/or computer use for extended periods of time.
  • Bending, reaching, pushing, and pulling as needed in the workplace. 
  • Demonstrated interest and ability to facilitate the desired outcomes of the individuals served, while adhering to agency standards and policies, as well as state and federal regulations.
  • Maintain training and certification in all required areas.
  • Ability to remain calm in stressful or demanding situations.
  • Ability to maintain confidentiality. 

Quality Assurance Essential Functions:

  • Assist with completion of program audits for the entire agency.
  • Familiarity with waiver programs, including Service Coordination (DOH), Employment Services, Family Supports and Services, Respite, Community Habilitation, Day Habilitation, and Residential
  • Familiarity with the Self Direction program, including broker services, fiscal intermediary services, bookkeeping, payroll and billing.
  • Assist with completion of compliance audits.
  • Participate in the Corporate Compliance Committee and all other committees as assigned.
  • Maintain knowledge of regulations and assist with ensuring agency compliance.
  • Accurately interpret policies, procedures and regulations as applicable. 

Other Duties:

  • Special projects as assigned.
  • Attend professional meetings and trainings as requested.
  • Committee membership as assigned.
  • Any and all other duties as requested by the Compliance Officer or designee.
Salary Description
$23.00- $25.50