Since 1969, OCR has been local and physician-owned with strong ties to the community. With a talented, hardworking and friendly staff, we all work toward the common goal of serving the residents of CO, WY, and NE with specialty-focused care. We are experiencing tremendous growth and are looking to add talented people to our team in all of our locations!
The Medical Assistant (MA) is responsible for assisting the physician with patient care, including organizing patient flow, chart management, assisting in patient exam/procedure, collecting patient history, scheduling follow-up procedures/surgeries, and answering patient care questions. This position also is responsible for ensuring patient exam rooms are cleaned, stocked, and organized after each visit.
To perform this job successfully, an individual must have the education and experience identified below and be able to perform each essential duty and responsibility satisfactorily, either with or without a reasonable accommodation. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Essential Duties and Responsibilities
- Checks patient schedules and organizes patient flow; obtains and preps charts ensuring updated health history information is current; locates lab and diagnostic studies, images, and image reports.
- Triages patients to ensure productive departmental flow.
- Directs patient to proper exam/treatment room; prepares patient for examinations and other procedures; obtains patient history; assists patient as needed with walking, transfers, dressing, etc.
- Records health history of patients; performs screenings per physician guidelines; notes abnormal conditions for physician.
- Prepares/drapes patient for exam, sterile procedure, and/or injections of cortisone/anesthetic or other special procedures.
- Assists physician with various procedures including collecting specimens, relaying instructions to patient/family, answering questions and providing pertinent information.
- Obtains images/lab reports/diagnostic studies for physician review.
- Documents in patient chart all activities/interventions, patient/family responses, medication dispensed/prescribed, and phone conversations/orders accurately and in a timely manner.
- Completes charts and visit tickets accurately according to clinic’s protocol.
- Contacts pharmacy to order new prescriptions, receives incoming phone calls and faxes for prescription re-fills requests, notifies patient and documents in chart on medication log sheet.
- Schedules diagnostic tests; completes authorization forms for procedures; has patient sign release form as needed for phone results, notifies patient of results and schedules follow-up appointments as necessary.
- Determines appropriate surgical/lab/physical therapy facility. Schedules surgical procedures via phone or fax to appropriate facility (hospital or Ambulatory Surgery Center (ASC)), schedules pre and post op appointments, instructs patient of the authorization process, completes and forwards appropriate form to authorization and benefit coordinators, completes surgical packet with appropriate forms determined necessary for pre-op lab work, images, electrocardiogram (EKG) prior to surgeries. Schedules appropriate physical therapy post-op appointments, instructs patient of exercises, sets up required equipment (i.e. Continuous Passive Motion (CPM) machine), and completes appropriate forms for physical therapy.
- Prepares images, histories and physicals and lab results for scheduled surgery date.
- Notifies hospital, ASC, or skilled nursing facility personnel of physician’s orders.
- Performs venipuncture and EKGs; collects, labels and documents lab specimens; transmits EKG to the hospital; cleans lab between patient visits, stock lab supplies as appropriate.
- Administers medications as appropriate; documents in patient’s file.
- Instructs patients and assists them in the performance of specific exercises as directed by the physician.
- Teaches patient the proper methods for crutch, cane and walker ambulation.
- Instructs patient in proper cast care including danger signs. Assists physician or Cast Technician with applying cast and has knowledge of basic preparation of cast application and removal.
- Cleans rooms between procedures/patients. Organizes and maintains medical supplies in exam rooms.
- Ensures all medications (oral and parenteral) are current. Ensures all injectibles are dated when opened.
- Returns outdated medications to the Cast Technician for proper disposal.
- Follows clinic policies for infection control in handling and disposing of infectious hazardous waste materials.
- Understands and practices aseptic technique; sets up and assists with minor surgical procedures; cleans minor room following procedure.
- Completes visit tickets; including with appropriate evaluation and management, International Classification of Diseases (ICD-9), and Current Procedural Terminology (CPT) codes.
- Receives and returns phone calls.
- Fulfills clerical responsibilities as assigned which may include: completing disability forms, receiving patient medical records, obtaining lab/images/diagnostic studies and reports/hospital notes/referral information, completing forms/requisitions, scheduling appointments, verifying insurance coverage and patient demographics, and managing charts to ensure information is complete and appropriate.
- Covers for other staff as deemed necessary and works with other physicians when needed.
- Informs department Director of any problem issues.
- Attends appropriate meetings (department and all company) and participates in committees as assigned.
- Responsible in the adequate use of the time keeping system; notifies Director if additional information is needed for pay sheet.
- Collects soiled laundry; wash, dry and fold laundry.
- Responsible for following protocol and/or protocol changes outlined in departmental meetings.
- Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with Director.
- Fulfills and keeps current all necessary job required certifications and trainings.
- Displays an image of personal and professional competence.
- Other duties as assigned.
Education and Experience
- High School diploma or equivalent.
- Successful completion of an accredited Medical Assistant program.
- Demonstrated knowledge of health care field and medical specialty.
Certificates, Licenses, Registrations
- Certification as a Registered Medical Assistant.
- Electrocardiogram (EKG) certification.
- Phlebotomy certification.
- Cardiopulmonary Resuscitation (CPR) certification.
- Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to communicate with clients or customers.
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
- Confidentiality - Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy. Adheres to HIPAA guidelines.
Independence of Action
Work is closely monitored by supervisor/manager; detailed instructions and procedures are generally provided.
This job has no supervisory responsibilities.
Position requires acceptable motor vehicle driving history, valid and free from restrictions, and must have a valid driver’s license and appropriate vehicle insurance coverage. Ability to travel between all OCR locations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(The phrases “occasionally”, “regularly”, and “frequently” correspond to the following definitions: “occasionally” means up to one-third of working time, “regularly” means between half and two-thirds of working time, and “frequently” means two-thirds and more of working time.)
- The work environment is the typical medical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
- While performing the duties of this job, the employee is occasionally required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours per day. The employee frequently is required to talk or hear up to 8 hours per day. The employee is frequently required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl up to 8 hours a day.
- The employee must regularly lift and/or move up to 25 pounds and should do so in a sound and safe manner. The employee will regularly assist patients in turning; will frequently assist patient in arising from exam table; will frequently push wheelchair patients; and frequently assists patients in arising from and returning to wheelchair or bed.
- Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Medical, Dental, Vision coverage
- Life and AD&D Insurance
- Short Term and Long Term Disability Insurance
- Retirement savings and profit sharing plan participation
- Employee Assistance Program
- Continuing Medical Education, depending on position
- Paid Time Off
*Benefit eligibility is dependent on employment status, and a waiting period may apply.
Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person’s race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.