Looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Interacting with customers, field Inspectors, and vendors.
- Processing customer requests (assisting customers throughout the installation process)
- Processing inspection reports, from RFMS, to facilitate repairs.
- Resolving customer service issues (Scheduling Appointments)
- Data entry (RFMS)
- Daily email and phone communication with customers, field inspectors and product vendors.
- General administrative tasks, team support, and solving service issues.
SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent customer service skills
- Strong computer skills (Outlook and phone experience is a plus)
- Strong written and verbal communication skills
- Proven organizational skills in working with customers and team members
- Exceptional attention to detail both in verbal and written forms
- Ability to multi-task and manage multiple priorities
- Self-motivated, results oriented, and accountable
- High school graduate or some College
- General computer knowledge
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit at computer monitor for long periods throughout the day.
- Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- General working conditions
- Office environment
- May have to meet tight deadlines
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Disability Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.