Director, Quality Improvement & Risk Management
Wilmington, DE Administration/Business Support

Westside Family Healthcare is looking for a Director to lead the Quality Improvement Team!

Join the team that cares about the community!

 Westside Family Healthcare is a community-minded, non-partisan health center located in Delaware. Since opening our doors in 1988, Westside has been driven by our mission to improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay. We believe our talented team of clinicians and support staff is vital to achieving our mission and serving our community.

With 240 team members, five health centers, and over 27,000 patients serving all of Delaware, Westside is committed to improving health, one patient, one family, one community at a time.

OUR MISSION: To improve the health of our communities by providing equal access to quality healthcare, regardless of ability to pay.

OUR BENEFITS: Our benefit package includes medical insurance, dental insurance, vision insurance, life and disability insurance, a 401(k) retirement plan with a match, and supplemental insurances. We offer a generous PTO package and flexibility to provide work/life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.

The Director of Quality Improvement (DQI) is responsible for organizing, leading, implementing and supervising Westside Family Healthcare’s clinical performance improvement programs. The DQI contributes to the organization’s mission and vision by planning, designing, studying and assessing organization-wide clinical performance improvement, and by assisting with survey readiness (including readiness for Joint Commission and HRSA/BPHC surveys). The DQI is responsible for coordination of internal clinical performance improvement activities, managing activities necessary to achieve the “Quadruple Aim” at Westside (enhancing patient experience; improving population health; reducing costs; and improving the work life of health care providers, including clinicians and staff). The DQI must work collaboratively with the medical staff, leadership, and general staffing in support of process improvement goals, and should lead and serve as a model for identifying opportunities for improvement throughout the organization. The DQI also supervises the operations of the population health departments.


  • Direct, supervise and evaluate the work activities of the population health departments, including the Cancer Screening Navigation Program
  • Direct or participate in recruitment, hiring and training of employees in departments under the supervision of the DQI 
  • Develop policies and procedures supporting quality improvement initiatives that comply with the most current, accepted professional, Joint Commission and HRSA requirements 
  • Plan and implement quality improvement activities within the organization in adherence with Westside’s policies and directives and coordinate the QIC Committee
  • Plan and implement activities related to the development and implementation of value-based payment and alternative payment model initiatives, including activities related to any Accountable Care Organizations/Clinically Integrated Networks in which our organization participates
  • Plan and implement risk management activities within the organization, recommend ways to control or reduce risk, and participate in the Compliance and Risk Management Committee
  • Provide leadership for the Patient-Centered Medical Home model of care and for population health initiatives
  • Support continuing Joint Commission and HRSA compliance and readiness activities 
  • Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
  • Maintain awareness of advances in medicine, data processing technology, government regulations, Joint Commission ambulatory care standards and health insurance change

Minimum Objective Qualifications

  • Bachelor degree 
  • Registered Nurse
  • Three years of Quality Improvement or project management experience
  • Experience with team management

Preferred Objective qualifications

  • Master’s degree in healthcare administration, public health or closely related field 
  • Lean Six Sigma or other process improvement certification