Customer Success Manager
Des Moines, IA Customer Success
Job Type

OpenLoop is looking for a Customer Success Manager to join our team at our HQ in Des Moines, Iowa. This role will be a member of the Customer Success team, collaborating closely with the Director of Customer Success to ensure a seamless user experience for clients from contract signing through relationship growth.

About the Role

Responsibilities include, but are not limited to:

  • Set team KPIs, resolve problems and provide guidance to direct reports
  • Manage client escalations in partnership with Account Management
  • Gather complex needs and align them with proper internal resources needed to power our partners’ care delivery systems
  • Create and optimize processes to evolve our product and offerings
  • Identify gaps and train clinicians on various requirements needed to run our services
  • Work closely with the Implementation, Account Management, and Clinician Advocacy Teams to close gaps in product and skills development
  • Implementing client and patient workflows into tech platforms spanning a variety of verticals
  • Acting as a proxy for the Customer Success and Implementation manager on various meetings and workflows such as legal, customer success, and communications

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to competitive salaries, this role includes:

  • Unlimited PTO
  • Medical, Dental and Vision
  • 401K Program
  • Flexible Schedule

Sound like a good fit? We’d love to meet you.

  • 5+ years experience in a customer service role
  • 2+ years in a customer service management role including team performance management, onboarding, training, and terminations
  • Excellent data entry and integrity required
  • Proven capacity to learn new technologies independently
  • Ability to construct effective emails detailing all necessary background and project updates