The Office Services Manager will be responsible for overseeing and coordinating the day-to-day logistics and operations of Foundation Source office facilities, as well as the operations of client inbound and outbound mail, general email in-boxes, phone coverage, and other duties. The successful candidate will be a self-starter who is highly organized, detail-oriented, proactive and has excellent communication and collaboration skills throughout the organization. 

Responsibilities

On-Site Office Operations - 60% 

• Manage the daily operations of the office including administrative support, vendor management, and office supply inventory 
• Manage the front desk, including receiving clients, employees, and customers 
• Coordinate maintenance, fire safety and other compliance issues with landlord and building communication 
• Maintain accounts for ordering meals for employees and on-site meetings as needed 
• Implement and maintain office policies and safety procedures to ensure compliance with company standards and regulations 
• Identify opportunities for process and office management improvements, design and implement new systems 
• Receive, scan, and distribute all incoming and returned mail from state and federal agencies and charities 

Client and Employee Communications - 35% 

• Greet clients and employees alike, facilitating resources 
• Manage all client & employee communications, including but not limited to phone coverage, general and specific email inboxes, and tracking of all returned/undelivered FedEx/USPS grant letters and checks 

  Other duties as assigned by management – 5%  

• 3+ years direct office management experience creating a great employee and client experience by prioritizing effective communication and workflow 
• Excellent communication and organizational skills 
• Consistently demonstrates professional demeanor, appearance, and attitude 
• Technologically savvy, including current experience using Outlook, Word, Excel, PowerPoint, and internet research 
• Respect for and adherence to client and corporate confidentiality 
• Experience with FedEx and USPS.com systems and services 
• Experience with automated phone systems 
• Promote a great employee and client experience by prioritizing effective communication and workflow, collaborating with other departments and team members 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.  

• While performing the duties of this position, the employee is regularly required to talk or listen
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls 
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms
• The employee must occasionally lift and/or move up to 15 pounds
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus
• The noise level in the work environment is usually low to moderate