Program Lead


REPORTS TO: Director

STATUS: Exempt, salaried, full-time

LOCATION: Chicago, Illinois


All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home.  On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes. 


All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at

Position Summary:

In 2023, Chicago received a $60 million award over 3 years to support activities aimed at reducing the number of people experiencing unsheltered homelessness in Chicago. All Chicago, together with the City of Chicago Department of Family and Support Services, will lead this initiative in partnership with numerous homeless service agencies.

All Chicago is seeking two new Program Leads to be responsible for overseeing implementation of this new funding to create a coordinated homeless response system that significantly reduces the number of people experiencing unsheltered homelessness in Chicago. All Chicago anticipates that one Program Lead will focus on activities related to outreach and engagement as well as diversion activities, while the other will focus on triage and temporary housing. A memorandum of understanding will be the guide for coordination activities between all partners involved in the initiative.

At All Chicago, Program Leads work with their supervisor to provide operational oversight of programs and lead special projects. Program Leads establish and build partnerships with key stakeholders, engage stakeholders in collaborative planning, formalize frameworks for carrying out the area of work, develop marketing and education materials, identify performance metrics to evaluate the initiative, and oversee implementation. 

Specific Responsibilities: 

Initiative Management – 90% 

  • Provide operational oversight for various systems coordination activities, including establishing and/or reviewing processes, work flows, program goals, and the establishment of work plan that will set goals, timelines, expectations, and incorporate continuous quality improvement processes.
  • Facilitate meetings of stakeholders and subcontracted partners, develop relevant meeting materials, set agendas, and provide minutes/key takeaways in a timely manner.
  • Develop internal processes to ensure that information is shared internally within the program team so that barriers can be troubleshooted and refined over the project lifespan.
  • Assist with monitoring data quality and performance of initiative partners by providing on-going reports and addressing issues in a timely manner.
  • Conduct program orientations and trainings for partner agency staff.
  • In collaboration with All Chicago HMIS staff, ensure partner organizations are trained on contributing data to, and pulling reports from, the HMIS database.
  • Ensure programmatic compliance by evaluating progress toward outcomes and conducting site visits and maintaining relationships with partner agencies and other stakeholders. 
  • Convene and facilitate on-going partner meetings.
  • Collaborate with program managers across the organization and community to carry out successful programming for the homeless response system.
  • Act as an ambassador for All Chicago in all settings, demonstrating a commitment to the organizational mission, Emergency Fund programming and Chicago Continuum of Care system priorities.
  • Respond to and address the concerns of various stakeholders in a professional and timely manner, including service providers, staff, government officials, People with Lived Experience of homelessness, and other community members.
  • Actively participate in relevant internal and external meetings, as needed and assigned.
  • Staff and/or participate in assigned CoC and/or national committees.
  • Assist in developing and leading technical assistance and trainings for various providers and stakeholders, as needed.

Administration and Other Activities – 10%

  • Create an annual professional development plan and actively works to meet identified benchmarks throughout the year. 
  • Demonstrate excellent stewardship of departmental and organizational resources.
  • Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
  • Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
  • Actively participates in department, committee, and staff meetings.
  • Assists with All Chicago events and other activities as assigned.
  • Other duties as assigned.


  • Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
  • Master’s or Bachelor’s degree in public policy, public administration, social work, business administration or related discipline, or equivalent degree or comparable experience
  • A minimum of 4 years of experience in the field of social services, property management or related experience; experience with homeless services and housing programs preferred.
  • Demonstrated project management experience, or experience building programs or initiatives.
  • Strategic and solutions-oriented; ability to synthesize information, identify opportunities, appropriately assess risks and benefits, build support for strategies, and manage execution.
  • Excellent professional writing and verbal communications skills; experience in sales or marketing a plus
  • Solid knowledge of the Chicago CoC, Outreach and Engagement programs, and homelessness strongly preferred.
  • Demonstrated work ethic and integrity.
  • Excellent interpersonal skills, professional presence, and ability to interact with a diverse audience.
  • Passion for inclusivity and diversity, and interest in being part of a multicultural team.
  • Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required.
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment.

Work Environment

  • All Chicago's normal business hours are 9am to 5pm.  We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.   
  • All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.


  • Salary is in the $53,730 - $76,440 range, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave. 

  To Apply: 

  • Please submit cover letter and resume.