Front Desk Check In

MidLantic Urology is seeking a friendly, compassionate, and organized front desk check in person to join our team in Bala Cynwyd. The candidate must be a quick learner, use good judgment, and have great customer service skills. In this role, you will assist with patient check-in/out, insurance verification, patient scheduling, and other duties for the office. Must be available Monday through Friday.


Creates a welcoming atmosphere by greeting visitors and patients to the clinic

Checks in patients in a timely, friendly manner- willing to jump in at check out if need be

Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time

Comforts patients by answering any questions they may have

Obtains patient identification and insurance information

Maintains patient accounts by verifying insurance information and coordinating with relevant insurance websites for authorization purposes

Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delay

Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs

Protects patients’ right of confidentiality; mandatory familiarity with HIPAA

Coordinates transportation for patients as needed

Schedules testing and procedures for patients as necessary

Helps respond to medical emergencies, if necessary



One to two years' experience in a medical care office


High School Diploma or GED equivalent

Job Type: Full-time