Why Block Imaging?

When the unexpected happens: an injury, an illness, an accident, the healthcare professionals that diagnose and treat these issues need tools they can rely on. That’s where Block Imaging comes in. If you’re looking to join a team that not only provides a positive work environment, but also creates a real-world impact, the Block Imaging team is worth your consideration.

Job Description

Ensure Block Imaging fulfills commitments, provides a noteworthy customer experience, and manages information within internal systems. Responsible for assisting the Tech-Ex team in all aspects of the medical imaging equipment logistics and parts cycle, including inventory, packaging, transportation, import/export, shipment, customer communication, follow-up and sales transactions. Provide exceptional customer service to internal team, end-user and vendors, brokers, and service providers. 

Responsibilities:

• Receive and manage parts request calls from PM’s, Engineers and Customers.
• Locate equipment parts, and cosmetic, decon/engineering supplies from inventory or outside sources and fulfill required steps to get the part or supply where it’s needed. 
• Negotiate parts costs with Suppliers.
• Create parts quotes as needed.
• Advise and be a resource to the Tech-Ex team on all part related questions.
• Clearly communicate priorities, deadlines, and progress updates.
• Provide accurate project invoicing and parts documents.
• Create financial documents in our internal systems for parts acquisition, exchanges, and shipments.
• Track costs and trends and generate metrics/goals that can be utilized to create efficiency and better parts acquisition decisions. 
• Utilize Salesforce to communicate, maintain project organization, and track parts and assets.
• Track and return exchange parts in a timely manner.
• Maintain and update all Company databases in a timely manner including scanning and saving documents.
• Problem solve issues that arise in the parts acquisition and validation process.
• Run reports and queries to determine status, validate information, and complete tasks in SF and SAP.
• Develop knowledge of various medical imaging equipment, manuals, and schematics to enhance technical understanding of the products we sell and service.
• Initiate follow up to ensure customer satisfaction with the performance of Block Imaging's handling of parts and logistics issues.
• Assist with documentation and process improvement for Project Management and Engineering teams. 
• Manage parts and accessory inventory and audits.
• Maintain confidentiality.
• Occasionally be available after hours via phone to handle parts and logistics issues.
• Other duties as assigned.

Role Competencies:

• Solution-oriented, flexible and able to resolve situations with confidence and maturity.
• Solid organization skills that include attention to detail and multitasking ability.
• Analytical skills with the ability to evaluate need, identify options, and negotiate price.
• Capable of working within a team and focused on building positive working relationships.
• Mechanical aptitude with desire to solve problems using initiative and critical thinking skills.
• Exceptional written and verbal communication skills including telephone, writing, and listening.
• Experience in delivering a high level of customer service.
• Capable of developing and keeping priorities and schedules.
• Proficient in Excel, Word, Outlook, keyboarding, and internet research.
• SAP (or other accounting software) and Salesforce (or other CRM software) experience is preferred.

Cultural Fit:

Exhibit the Block Core Values of Honor, Integrity, Together, and Growth. Make choices that contribute to the development and reinforcement of the core values. 

Qualifications:

Education:  Bachelor’s or college course work in Supply Chain Management or Logistics preferred.

Experience:  1-2 years in logistics, medical imaging, or equivalent.

Benefits and Perks

We live out our mission, People Matter, through the care and benefits we provide our team.  

Health, Vision, Dental & More: Competitive insurance coverage including - medical, dental, and vision coverage. 

Paid Time Off: Full-time team members start at 16 days of PTO and receive two “people matter” days for volunteering in your community.

Profit Sharing: Quarterly bonuses to team members based on meeting company profitability goals.

Investment Plan/Budgeting: 401(k) investment planning with a variety of options for deferrals and a generous company match. And financial planning tools and training.

Tuition Assistance: Split the cost of qualified tuition expenses up to 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years.  This education may include college credit courses, continuing education unit courses, seminars and certification tests that are beneficial to both the team member and the organization.

Paid Parental Leave: Team members who request Parental Leave under this policy will run concurrently with leave under the FMLA. The Company will provide up to three-weeks of paid maternity leave for the team members own medical recovery following the birth and three-days of paid paternal leave following the birth of own child to care for and bond with child

Environment: Casual dress, BBQs, holiday parties, book clubs, lunch-and-learns, and many more community-driven opportunities to bond as a team and grow as an individual.