Program Manager

REPORTS TO: Director

STATUS: Exempt, salaried, full-time

LOCATION: Chicago, Illinois



All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at

Position Summary:

All Chicago is seeking a new Program Manager to hold responsibility over the centralized pathways to housing within the centralized homeless response system (Coordinated Entry). This Program Manager will focus on the general pathway for all people experiencing homelessness, with a focus on people experiencing unsheltered homelessness.


At All Chicago, Program Managers work with Senior Program Managers/Directors to provide operational oversight of programs, serve as task supervisor to coordinators and associates, as relevant, and may also provide direct supervision to these positions. The Program Manager establishes and builds partnerships with key stakeholders, engages stakeholders in collaborative planning, formalizes frameworks for carrying out the area of work, develops marketing and education materials, identifies performance metrics to evaluate the initiative, and oversees implementation. 

Specific Responsibilities:

Program Management – 70%

  • Provide operational oversight for Coordinated Entry System, including client assessment, prioritization plans, housing referrals, housing navigation services, and transfers between housing programs. 
  • Provide operational oversight for new Coordinated Entry System initiatives, including establishing processes, workflows, connections to partners, program goals and benchmarks.
  • Supervise staff and/or direct team members to ensure successful implementation of day-to-day program operations.
  • Facilitate meetings of stakeholders and subcontracted partners, develop relevant meeting materials, set agendas, and provide minutes/key takeaways in a timely manner.
  • Develop internal processes to ensure that information is shared internally within the Coordinated Entry team and other All Chicago teams.
  • Monitor data quality of subcontracted partners by providing on-going reports and addressing issues in a timely manner.
  • Complete and provide regular program reports to funders.
  • Conduct program orientations and trainings for partner agency staff!
  • Work with data and performance team to support monitoring and evaluation activities.
  • In collaboration with All Chicago HMIS staff, ensure partner organizations are trained in the HMIS database.
  • Work with HMIS team to promote the use of HMIS data and reports to streamline Coordinated Entry activities.
  • Ensure programmatic compliance by evaluating progress toward outcomes and conducting site visits and maintaining relationships with partner agencies and other stakeholders.
  • Convene and facilitate on-going partner meetings.
  • Collaborate with program managers at All Chicago to carry out successful programming for the homeless response system.

Continuum of Care Implementation Structure – 20%

  • Act as an ambassador for All Chicago in all settings, demonstrating a commitment to the organizational mission, Emergency Fund programming and Chicago Continuum of Care system priorities.
  • Responds to and addresses the concerns of various stakeholders in a professional and timely manner, including service providers, staff, government officials, People with Lived Experience of homelessness, and other community members.
  • Actively participates in relevant internal and external meetings, as needed and assigned;
  • Staffs and/or participates in assigned CoC committees;
  • Assists in developing and leading technical assistance and trainings for various providers and stakeholders, as needed.

Administration and Other Activities – 10%

  • Lead, mentor, and supervise assigned staff and interns. Conduct supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires and twelve-month performance evaluations for all direct reports.
  • Develop and manages a high performing project team, ensuring succession plans are in place.
  • Write position descriptions and lead the hiring, and if necessary, disciplinary and other personnel actions in accord with personnel policies, for all direct reports.
  • Creates an annual professional development plan and actively works to meet identified benchmarks throughout the year.
  • Demonstrate excellent stewardship of departmental and organizational resources.
  • Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
  • Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
  • Actively participates in department, committee, and staff meetings.
  • Assists with All Chicago events and other activities as assigned.
  • Other duties as assigned.


Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

  • Master’s or Bachelor’s degree in public policy, public administration, social work, business administration or related discipline, or equivalent degree or comparable experience.
  • A minimum of 4 years of experience in the field of social services, property management or related      experience; experience with homeless services and housing programs preferred.
  • Demonstrated project management experience, or experience building programs or initiatives.
  • Strategic and solutions-oriented; ability to synthesize information, identify opportunities, appropriately assess risks and benefits, build support for strategies, and manage execution. 
  • Excellent professional writing and verbal communications skills; experience in sales or marketing a plus.
  • Demonstrated work ethic and integrity. 
  • Excellent interpersonal skills, professional presence, and ability to interact with a diverse audience.
  • Passion for inclusivity and diversity, and interest in being part of a multicultural team.
  • Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required.
  • Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment.
  • Knowledge of Coordinated Entry strongly preferred.
  • Experience with program models serving people experiencing unsheltered homelessness (such as street outreach) strong preferred.

Work Environment

  • All Chicago's normal business hours are 9am to 5pm. We are currently working entirely remotely and will transition to a hybrid remote/in-office work setting in the future. We will consider accommodations.
  • All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.


  • Salary is in the $53,730-76,440 range, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.

To Apply: 

Please submit cover letter, resume, and salary range requirement