Company Job Title: Operations Supervisor, NASA JSCPSC II

Clearance: Secret

Location: Houston, TX

Reports To:  Chief of Security

FLSA Status: Full-Time, Exempt

The Operations Supervisor (OS) is primarily responsible to ensure that contractual obligations are met during respective shifts. The OS is responsible for exercising leadership, maintaining high morale, and the management and supervision of all security personnel assigned to the shift. Duties include but are not limited to managing first response to emergencies, mobile patrols, access and crowd control, inspections and searches, traffic enforcement, traffic investigations, arrest, and contingency posts.

Essential Duties and Responsibilities 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Follow all company personnel and safety policies, and perform all assigned duties in a safe work manner
• Have complete knowledge of the site, all buildings and facilities, post orders, emergency contact list, emergency procedures, special instructions and all post duties at the site as they relate to their respective shifts
• Schedule, manage, and supervise security personnel to cover special events, emergencies, or launch operations.
• Administer instructions to all security personnel assigned to their shift and assure that all officers assigned to their shift are familiar with the facility and their duties. Will also be certain that all officers assigned to their shift receive and understand new, changed, or special instructions.
• Exercise physical force up to and including deadly force
• Accountable for the proper use and maintenance of all equipment used at the site by the officers assigned to the shift
• Manage the staffing of posts during the shift in order to ensure complete coverage. This includes, but is not limited to, coverage for vacations, illness, and call-offs.
• Ensure that officers assigned to their shift make timely and thorough logbook entries and will audit all logbook entries for completeness, accuracy and legibility
• Prepare written reports for submission to site leadership for all injuries involving security personnel assigned to the site. All reports concerning incidents compromising security such as thefts and break-ins, as well as all significant incidents involving security personnel.
• Follow applicable standard operating procedures and NASA regulations pertaining to security of weapons, buildings, personnel, NASA property and equipment
• Conduct personnel, vehicular, building, & facility checks and package & parcel inspections
• Work flexible hours to include weekends and holidays
• Other duties as assigned

Supervision

This position has supervisory responsibilities.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Minimum High School Diploma or GED
• Be at least 21 years of age
• Honorably discharged (If Applicable) from the U.S. Armed Forces
• Meet all Firearms qualifications
• Two years Law Enforcement supervision or 2 years’ experience as a NASA Security Officer or with a Military or Civilian Law Enforcement Organization. 
• Possess significant background, either through experience and/or education, in basic security guard procedures including supervision policies and procedures.
• Possess experience in making decisions affecting security personnel in accordance with policies & procedures
• Successfully completed all training and have obtained all required permits, licenses, certifications and security/medical clearances for the site

Computer Skills

• Skill in operating a personal computer and standard office equipment 
• Working knowledge of a variety of computer software applications in word processing, spreadsheets, database, (such as: MSWord, Excel, Access, PowerPoint), and Outlook

Certificates, Licenses, Registrations, Clearance

• U.S. Citizenship
• Possess and maintain a valid state driver’s license
• Must be able to pass a Secret Security Clearance background investigation
• Completed or be able to complete JSCPSC Orientation Course
• Completed or be able to complete NPSTA Federal Arrest Authority Course (NASA Basic Training Standards, including Continuing Education). 
• Completed or be able to complete Hazardous Waste Operations and Emergency Response course
• Completed or be able to complete ICS-100, ICS-200, ICS-700, ICS-800
• Speak, read, write, and understand the English language, apply written rules, detailed orders, instructions, and training material
• Have no record or history of illegal drug use, sale, possession, or manufacture. 
• Have no felony convictions and no convictions that reflect on the individual’s reliability including those crimes classified under the Lautenberg Act
• Be able to maintain and qualify periodically on a course of fire with handgun, or other special weapons
• Be able to meet and maintain NASA Physical Abilities Certifications 
• Be able to successfully pass all required medical and psychological examinations
• Be able to meet drug testing and alcohol – free workforce requirements to include random drug and/or alcohol testing

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Planning/Organizing - Prioritize and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence, effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound decisions based on that data.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.