Customer Service Call Taker

Job Summary: Assisting Yellow Cab customers by phone with cab service needs and communicating with cab drivers to ensure the customer’s transportation needs are fulfilled satisfactorily.

Essential Duties and Responsibilities:

  • Answer incoming phone calls from customers wanting to arrange cab transportation
  • Providing general information to the customer about the company services and rates
  • Accepting credit card information over the phone to arrange pre-payment of transportation
  • Directing customer issues to appropriate member of management for resolution
  • Maintaining individual and department goals established by management
  • Assist drivers with driving directions using a map
  • Assist out of town customers in obtaining accurate information to provide to the drivers.
  • Assist in training new hires
  • Assist management in other duties as assigned

Physical Demands:

The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is exposed to normal weather variations.

**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


Qualification Requirements:

  • Must be 18 years of age
  • Minimum 1 year previous call center experience
  • Clean criminal background check
  • Must be able to pass a drug screen
  • Ability to type 30+ Words Per Minute with at least 90% accuracy
  • Strong knowledge of the Louisville and Southern Indiana area
  • Ability to multi-task
  • Must have excellent phone etiquette and verifiable customer service experience
  • Proficient communication skills
  • Work well under pressure while maintaining professionalism at all times
  • Effective time management skills
  • Great interpersonal communication skills
  • Ability to read maps
  • Ability to follow written instructions
  • Ability to work weekends, nights, holidays and mandatory events as determined by management
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