Dispatcher Ambulance
Description

Job Summary: Receives emergency and non-emergency requests for ambulance service from public and private parties and transmits orders to suitable response units.



Essential Duties and Responsibilities:

  • Dispatch EMTs and Paramedics to appropriate locations according to customer requests, specifications, or needs.
  • Notify garage in the event of broken vehicles
  • Relay work orders, messages, and information to and from work crews.
  • Scheduling of ambulance runs (emergent and non-emergent).
  • Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
  • Enter information and time/date stamp into electronic dispatching system
  • Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
  • Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
  • Support timely and efficient movement of ambulances according to orders and schedules.

Physical Demands:

The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is exposed to computer screens using keyboard functions and other hand usage.


**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


Requirements

Qualification Requirements:

  • EMD certification required (at certain locations)
  • EMT certifications preferred
  • Previous dispatch/call center experience a plus
  • High School diploma or GED
  • Customer service skills
  • Medical background a plus
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