Through our shared values and culture of professional team service, we engage and inspire the Aggie Network to support Texas Aggies and perpetuate the Aggie Spirit. We seek an individual to join a highly motivated team in selflessly advancing The Association of Former Students’ noble mission by supporting our fundraising efforts.

Reporting to the Coordinator of Stewardship, the Stewardship Specialist assists with the production and delivery of donor-centered acknowledgement, recognition and stewardship items to enhance relationships and engagement between donors and The Association of the Former Students.

DUTIES

Performs tasks related to the stewardship of donor gifts: 

• Facilitates positive and long-lasting relationships through exceptional customer service to all visitors, volunteers, and donors by appropriately handling customer inquiries and requests. 
• Compiles, prints and distributes donor acknowledgement letters, receipts, and recognition items with efficiency, accuracy, and timeliness.
• Manages the restricted receipts and Diamond Century Club stewardship mailings.
• Leads the implementation and utilization of Thankview, and other donor engagement software as needed, to create customized videos to personally thank and engage with our donors. 
• Assists in planning and executing special events designed to strengthen and expand relationships with donors, including, but not limited to, Diamond Century Club stewardship events and “Thank an Ag" day. 
• Assists the Coordinator of Stewardship with improving standard operating procedures, increasing efficiency in processes, and creating stewardship opportunities designed to improve donor engagement and retention.
• Oversees the ordering and maintenance of recognition items and supplies, such as plaques, decals, year bars, luggage tags, receipts, letterhead, and envelopes, including maintaining inventory.
• Manages the mailing process for Century Club plaques.
• Conducts research on returned stewardship mailings, including plaques, and follow up with donors as needed.
• Works on special projects as needed and assigned by Vice President for Development, Director of Annual Giving, Coordinator of Annual Giving, and other Development staff members.
• Perform related duties as required.

Participates and provides input on various Association-wide activities:

• Actively contributes toward efforts to achieve our culture, engagement, and fundraising goals.
• Provides on-site event support for Board and Leadership Council meetings.
• Participates on internal event teams and task committees.
• Participates in Association events, including but not limited to Aggie Muster, Aggie Ring Day, Reunions, Distinguished Alumni Gala, Pass It Back Day, All-Aggie Grad Party, and All-Aggie Hullabaloo, as needed.

Serves as an ambassador for The Association:

• Meets our Team Expectations.
• Supports The Association’s marketing, communications, and branding initiatives.
• Fosters relationships with students, former students, parents, faculty, staff, and friends of Texas A&M. 
• Attends external events in support of the Vice President of Communications or on behalf of The Association, as directed.

Other duties as assigned:

This description of expected duties is neither all-inclusive nor permanent. Employees may be required to take on additional duties without notice.

TEAM EXPECTATIONS

The Association of Former Students is a team, and each member of the team is important to the overall success of the organization. To achieve our goals and mission, each team member will:

• Display a positive, customer-focused attitude and treat all individuals with courtesy and respect.
• Manage each customer experience with the highest level of service and enthusiasm. Seek opportunities to exceed expectations and develop lasting relationships.
• Make innovative contributions by proactively challenging current practices and suggesting and implementing improvements.
• Contribute to our team environment by being a productive, supportive and reliable teammate. Take responsibility for their actions and the outcomes produced.
• Lead with a positive example and in doing so, inspire others to fulfill the expectations of our team.

KNOWLEDGE, SKILLS & ABILITIES

Required: Excellent interpersonal and customer service skills. Ability to effectively communicate with students, former students, Association employees and Association leadership in a professional manner. Ability to interact with a diverse population, organize multiple projects, and properly manage time. Working knowledge of standard office equipment and ability to operate a keyboard. Frequent use of computer. Ability to lift up to 35 pounds. Ability to stand for long periods of time. Ability to work some evenings and weekends as required. 

EXPERIENCE

Required: One year of general office/clerical experience. Basic Microsoft Office knowledge. 

Preferred: Two years of general office/clerical experience. Experience with a Customer-Relationship Management Tool (CRM; Salesforce and Marketing Cloud preferred).

EDUCATION

Required: Associate’s degree.

Preferred: Bachelor’s degree. 

SUPERVISION

Received: Coordinator of Stewardship.

Given: None.