The primary responsibilities of a Customer Collections Specialist include developing Customer relationships, identifying causes of account difficulties and pursuing the best course of action to resolve delinquency issues. Duties performed include: manage on a daily basis a large inbound/outbound volume of Customer communications; identify in real time the best approach to negotiate actionable Customer payment arrangements; resolve payment discrepancies with Customers; skip trace Customers; determine likelihood of equipment recovery if no payment can be obtained; and work with third parties including recovery agents, attorneys, insurance companies and other AmurEF Departments to balance the dual objectives of maximizing net recoveries and minimizing recovery time.

The Customer Collections Specialist will be expected to produce a minimum agreed upon quantity and quality of daily deliverables (e.g., daily call count, individual Customer contacts and error-free correspondence) as well as surpass monthly production objectives agreed upon with the Collections Manager.