The NK Technical Support Specialist assists customers with all aspects of technical support, usage guidance, and problem resolution relating to NK’s sports, weather and shooting products. We believe that excellent service and support is a critical part of our brand reputation, and you will be empowered to ensure that our customers at all levels are successful and happy with their purchase. You will also be the front line for problem reporting to the product team and will assist in defining and testing resolutions to problems. This is at-will employment.
In Support of Customer Service Team:
Personal Qualities for Success in this Job
Education and Experience
Work Environment and Physical Demands
Climate-controlled office environment. Must be able to sit for extended periods. May be required to stoop, kneel, crouch or crawl, climb or balance. Must be able to use a standard or readily modified computer and phone system.
Hours of Work
Office hours are Monday to Friday, 9:00 to 5:00 pm. Some flexibility to set hours around office hours with collaboration of customer service team. Overtime is limited but may be occasionally required.
Most training is on-the-job but opportunities for formal skills training may be provided on and off site.
Travel / Work Location
Work Authorization/Security Clearance
Must be eligible to work in the US without sponsorship. Security clearance is not required.
Equal Opportunity Employer
NK is an equal opportunity employer. NK conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, sex, disability, marital status, national origin, citizenship, race, religion, sexual orientation, veteran status or other legally protected category is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment and also applies to training, transfer, promotion, compensation, benefits and all other aspects of employment. Reasonable accommodations will be made to enable persons with disabilities to perform the essential duties and responsibilities of this position.
NK is known worldwide for its waterproof speed measurement, timing and audio systems for competitive rowers and paddlers, used by virtually every school and club program throughout the world from novices to Olympic medal winners. NK’s Kestrel Weather & Environmental Meters are portable weather instruments used by firefighters, military personnel, farmers, hikers, meteorologists, sports teams and thousands of other people who need to know the conditions where they work or play. Our Kestrel Ballistics Meters combine advanced ballistics calculators with accurate on the spot environmental to get military, law enforcement, competitive and recreational long range shooters on target. Our products ARE us - we design them, build them, sell them, and passionately stand behind them.
NK has been in business for over four decades and is still growing stronger. Working here offers excellent opportunities for personal and professional development as well as the fun and satisfaction of being part of a successful American business. NK is a Lean enterprise committed to American manufacturing and continuous improvement of our design, production, administrative and sales processes.
NK's facility (manufacturing plant and offices) is located in Boothwyn, PA, about 30 minutes southwest of Philadelphia. NK's work environment is informal and high-energy (and dog-friendly), and our employees' quality of life is important to us. We truly live the meaning of that “Teamwork” rowing poster found on the walls of so many businesses. Come try out for our team (no erg testing required).