Full-Time ER/UC Veterinary Client Service Coordinator (NEW Emergency/Urgent Care Hospital)

Partner Veterinary is looking for Urgent Care and Emergency Client Service Coordinators to join our Frederick, MD team!

Partner Veterinary Emergency & Specialty Center (PVESC) is a women founded, owned, and lead business. 

Be a part of reimagining and transforming the veterinary profession by joining our team at the new Urgent Care, Emergency, and Specialty hospital opening late summer in Frederick, MD!  

  • We currently have openings for all shifts – day/swing/nights
  • Apply online and you will be able to select your department and shift preferences

Do you want to grow and advance your skills? Partner Veterinary has you covered!

  • We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. 

To set you up for success from day 1, 

  • We gift you a *wellness week of PTO prior to your first shift. This includes 30-40 hours of initial PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax before you begin your new job with us.

What does your day look like at Partner?

The Client Service Coordinator is the first face and voice of Partner Veterinary. The impact of this allows you to communicate with patience and compassion to clients with an “I can help” approach. 

The daily emphasis is on tasks that support and facilitate team and client communication and coordination. This includes updating team members, other services, and the referring community on patient cases.  Additional tasks include performing duties such as accurately entering service charges in the processing database and completing end of day financial tasks. 

You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes.

Our team member benefits and perks:


  • *Paid wellness week off prior to start date, if currently employed
  • 3 weeks paid vacation, prorated your first year
  • Annual uniform allowance
  • Contribution to health insurance
  • $500 Annual HRA Allowance
  • 401K
  • Vision Coverage
  • Dental Coverage
  • Company Paid Life Insurance & Long-Term Disability


  • Bring your pet to work during your shift
  • Get role-specific training
  • Clear and transparent career development paths

Our 20,000 square foot reimagined building and team design includes:

  • Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
  • Unique support roles that enable our team to practice at your highest level 
  • Scribes document exams and facilitate discharging appointments
  • Care Advocates perform client communications, review estimates, and grief discussions to promote continuity of care
  • Onsite MRI, CT, Flouro, and more bells and whistles 
  • Minimum 2 years’ ER/urgent/specialty care veterinary client service experience, preferred
  • Understanding of veterinary workflows, procedures, and medical terminology
  • A curious and motivated energy 
  • Interest in collaborating with the teams across the Partner network 

Our core values:

  • Reimagine
  • Fearlessness
  • Community Care 

About us:

Our mission statement is our commitment to our team: “Doing our part to improve the veterinary landscape and pioneer a transformative approach to team health and happiness, creating a healing environment for ourselves and our partners, pet families, and patients.” https://partnervesc.com/careers/ 

Are you ready to learn more? Visit our website and apply on our careers page. We look forward to meeting you!