Director of Service Operations
Job Type
Director of Service Operations

Imagine…Working for a company that has strong roots in the Lehigh Valley, values open and honest communication, a company that knows our employees drive the success of our organization and encourages employee input and suggestions. We encourage the use of information, some imagination and initiative to develop innovative solutions. 

BerkOne is a company that focuses on excellence. We are seeking a results-oriented Director of Service Operations to lead all BPO operations for our organization. The successful candidate will be responsible to ensure the organization is well positioned in a rapidly evolving and competitive environment by being an agent for ongoing organizational change. 

The Director of Service Operations will be a member of the Senior Management Team, will develop and execute a strategic plan, while maintaining employee, company, and client satisfaction. 

To achieve the expected goals, you will: 

  • Formulate department goals, strategies and operating policies and procedures 
  • Build a strong Management team by making decisions regarding employment, performance appraisal, salary changes, promotions, transfers or terminations.
  • Work to ensure our organization exceeds customer Service Level Agreements and quality standards.

If you enjoy managing multiple priorities, and love to take the initiative to drive change, the Director of Service Operations with BerkOne will be an excellent fit for you!


Bethlehem, PA


  • Salary: 110K – 140K (commensurate with experience) 
  • Medical, dental, vision (elected benefits start the 1st of the month after 45 days of employment)
  • Generous PTO
  • 401(k) Profit Sharing
  • Basic Life Insurance
  • Tuition Reimbursement
  • Travel Assistance
  • Employee Assistance Program
  • Long Term Disability
  • Preparation of Wills
  • Optional pet insurance


At BerkOne, open and honest communication is the mobilizing force that maintains the integrity of our company. We interact with each other and our clients with respect and trust. Our employees drive the success of our organization, and we are committed to providing the environment for them to succeed! We encourage the use of information, imagination, and initiative to develop innovative solutions.

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.

All positions require a successful reference check, criminal background check and drug screen.




  • Bachelor’s degree from a four-year College or equivalent knowledge of commercial, technical and/or industry practice and principles; and 
  • Minimum 6 - 8 years relate d experience and/or training; or
  • Equivalent combination of education and experience.