The Service Tech Coordinator’s principal function is to support the sales team by coordinating the logistics, scheduling, and completion of a job in as efficient and timely manner as practical in accordance with Markraft’s Core Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Schedule deliveries and job completions within predetermined lead times by monitoring product and resource availability. This includes: Product from manufacturers (cabinets, tops, accessories), Product from suppliers (countertops), Service Technicians availability
- Monitor Service Technicians weekly hours and schedule accordingly
- Coordinate and deliver service orders between sales teams and Service Technicians
- Utilize computer programs and any other equipment/tools as required by position
- Other duties as may be required
SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Communication – Giving and receiving information effectively in writing, orally and non-verbally
- Customer Service – Showing sensitivity to the needs and feelings of internal and external customers
- Initiative – Actively attempts to influence events and achieve goals; self-starting rather than passive acceptance. Taking action to achieve goals beyond what is necessarily called for
- Judgment – Making rational and realistic decisions based on logical assumptions and which reflect factual information and consideration of organizational resources
- Leadership – Utilization of appropriate interpersonal styles and methods in guiding individuals or groups toward task accomplishment
- Planning/organization – Establishing a course of action for self and/or others to accomplish a specific goal, planning proper assignments of personnel and appropriate allocation of resources
- Product Knowledge – Understanding the products and services offered by your Company
- Prospecting – Identifying, qualifying, and researching leads for new installers
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit at computer monitor for extended periods throughout the day.
- Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 25 pounds; to see well enough to discern differences in quality of documents and files.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- General working conditions
- Office/Workshop environment
- May have to meet tight deadlines
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Disability Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.