Senior Program Manager Systems Change

REPORTS TO: Director Systems Change

STATUS: Exempt, salaried, full-time

LOCATION: Chicago, Illinois



All Chicago’s mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home.  On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.  

All Chicago prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership. Come work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at

Position Summary:

The Senior Program Manager (SPM) System Change is a strategic leader and system builder working to build interventions that support individuals experiencing homelessness to make sustained returns to housing. SPMs supervise staff, oversee multiple areas of focus within All Chicago, and work closely with numerous external partners to advance Chicago’s efforts to prevent and end homelessness. During their tenure at All Chicago, SPMs may work on multiple areas of focus, adjusting their priority items in response to pressing agency needs. The job description outlines the likely areas of focus at the outset of the SPM’s role at All Chicago and is reflective of the level of responsibility and types of work SPMs manage.


The SPM will oversee both existing and new programs for the Continuum of Care focused on employment and income growth, including system-wide SSI/SSDI Outreach, Access, and Recovery (SOAR) and Employment and Income navigation to successfully connect jobseekers experiencing homelessness to Chicago’s workforce systems.

The SPM will build and maintain relationships with key external partners, including workforce and homeless response partners, research and evaluation partners, the Continuum of Care Employment and Income Task Force and others crucial to success of these programs. The SPM will also work closely with the Finance Department, and Compliance and Monitoring team to manage partnership, contracts, and performance for employment and income-related programs. Additionally, the SPM will be responsible for working on other special projects related to All Chicago’s role as the Collaborative Applicant and lead on the CoC Implementation Structure. 

The SPM will also oversee the cohort of Vista members at All Chicago, ensuring compliance with Americorps expectations and providing support to the numerous task managers at All Chicago.

Specific Responsibilities: 

Program Management – 45%

  • Provide leadership for applying for, launching and overseeing employment and income programs, including ensuring that processes, workflows, connections to partners, program goals, benchmarks are clearly articulated.
  • Create and oversee a project management plan for program development.
  • Supervise staff and/or direct team members to ensure successful accomplishment of program goals and refinement/revisions as needed;
  • Develop mechanisms to iterate and refine program throughout the course of the project;
  • Work across departments to enter into and oversee contracts with partner agencies, including performance evaluation, compliance and monitoring;
  • Facilitate collaborative planning and activities across All Chicago staff, especially other SPMs. 
  • Work closely with the Homeless Management Information System and Data and Performance teams to refine or launch new workflows or data collection processes, design reports, and incorporate continuous quality improvement processes into the work.
  • Ensure all funder required data and reporting is submitted in a timely manner.
  • Design opportunities to incorporate voices of people with lived experience into the development and refinement of program design, processes and workflows.
  • Support partner agencies’ performance and troubleshoot issues as they arise.
  • Liaise between funders and partners to ensure program is optimized and outcomes are being achieved.
  • Use an Active Contract Management approach for managing All Chicago and CoC programs related to employment and income, including leading the evaluation, data analysis, continuous improvement, and reporting activities, including to donors and other stakeholders, for employment and income programs.

Initiative Management – 25%

  • Serve as site lead for All Chicago’s AmeriCorps cohort, ensuring compliance with funder expectations and requirements.
  • Oversee initial hiring and onboarding of AmeriCorps members, including working with HR to post jobs, conduct screening interviews, and completing relevant paperwork with AmeriCorps office.
  • Collaborate with task supervisor(s) to ensure members have appropriate roles within All Chicago
  • Manage AmeriCorps member directly as part of program management, as relevant.

System Level Coordination – 20%

  • Oversee and project manage special projects to advance the CoC’s efforts to prevent and end homelessness as needed. This includes serving in a key leadership role for the Employment and Income Line of Action. 
  • Work with public partners, community-based organizations, key stakeholders, and individuals with lived experience to develop short and long-term strategies, programs, and funding mechanisms that help all job seekers experiencing homelessness connect to employment and/or income supports.
  • Provide systems analysis, assessment, and recommendations to leaders in the CoC and the public workforce development system that help expand and improve the connections between the homeless response system and workforce development system.
  • Oversee system level coordination related to SOAR benefits, including implementation, provider support and collaboration with the Social Security Administration.  
  • Manage relationships with cross-sector partner organizations and build networks for information sharing; cultivate and engage new stakeholders as needed. 
  • Coordinate operations between city and state government and community partners related to housing and workforce services for individuals experiencing homelessness.
  • Support the annual response to the HUD CoC NOFA, especially as it relates to goals, metrics and system planning.

Administration and Other Activities – 10%

  • Work closely with the Executive Team to oversee the development and implementation of the All Chicago strategic plan objectives and ensure they are in alignment with the organization and direct reports’ workplans.
  • Lead, mentor, and supervise assigned staff and interns. Conduct supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires and twelve-month performance evaluations for all direct reports.
  • Develop and manage a high performing project team, ensuring succession plans are in place.
  • Write position descriptions and lead the hiring, and if necessary, conduct disciplinary and other personnel actions in accord with personnel policies, for all direct reports.
  • Serve as an agency leader and liaison with other departments. 
  • Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
  • Think creatively in the development, design, and creation of new applications, ideas, relationships, systems, and support.
  • Actively participates in department, committee, and staff meetings.
  • Assists with All Chicago events and other activities as assigned.
  • Other duties as assigned.


Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

  • Bachelor’s degree in Social Work, Psychology, Social Justice or another related field is required. Master’s degree in one of these fields preferred. An equivalent combination of education and experience will also be considered.
  • A minimum of 5 years of experience in the field of social services or related experience.
  • Expertise in Chicago’s Workforce Development Systems required (i.e., Chicago Cook Workforce Partnership, Department of Family & Support Services, SNAP Employment and Training/SNAP to Success, TANF WorkFirst, youth and apprenticeship initiatives, etc.). 
  • Familiarity with HUD regulations related to CoC and ESG homeless programs preferred.
  • Excellent professional writing and verbal communications skills.
  • Exceptional work ethic and integrity. 
  • Goal-oriented and results-driven. 
  • Solid knowledge of the Chicago CoC, Outreach and Engagement programs, and homelessness strongly preferred.
  • Solid interpersonal skills, professional presence, and ability to interact with a diverse audience.
  • Track record of being self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment is strongly preferred.
  • Proven project management skills required. 
  • Proven management skills with the ability to motivate, stimulate and inspire teams to maximize their efforts in productivity and quality.
  • Excellent organizational and leadership skills.
  • Passion for inclusivity and diversity, and interest in being part of a multicultural team.
  • Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required.

Work Environment

  • All Chicago's normal business hours are 9am to 5pm. We are currently working in a hybrid remote/in-office work setting. We will consider accommodations.
  • All Chicago values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team. 


Salary is in the $60,170--$91,070 range, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave. 

To Apply: 

  • Please submit cover letter, resume, and salary range requirement