IT Support Analyst
Description

The Information Technology Support Analyst will report to the VP of Engineering and will support the company's day-to-day Information Technology needs. The professional will ensure smooth application of technology services while playing a vital role in Internal IT operations.


This is a part-time position based in Orlando, FL between 8-12 hours per week.

Requirements
  • Maintain Beep's internal IT services
  • Maintain license and equipment inventory, consumption, and billing reports
  • Install, configure, and maintain corporate IT equipment, including but not limited to laptops, networking devices, printers, and conferencing units
  • Develop and maintain all pertinent knowledge base documentation
  • Implement and maintain procedures (mostly automated and cloud-based) for software provisioning and de-provisioning, driven by employee and contractor movements.
  • Monitor and service IT support tickets and respond to those in a timely manner
  • Provide end-user support in-person or via standard communication channels
  • Support the Beep Security team with regular monitoring, auditing, and vulnerability mitigation
  • Follow ITSM methodologies and Beep's standard procedures
  • Enforce Corporate IT policies and educate users on technology and procedures
  • Performs other related duties as assigned.


Essential Skills

  • Experience with a Microsoft Office 365 environment
  • Experience with Windows and macOS administration and troubleshooting
  • Experience with Azure Active directory, SSO, SAML and other authentication mechanisms
  • Ability to create automation for commissioning and de-commissioning software and hardware, with experience utilizing PowerShell and/or other scripting tools
  • Experience with MDM solutions such as Microsoft Intune and Jamf
  • Excellent communication and interpersonal skills
  • Experience working in an ITIL or other formal IT service management environment
  • Well-qualified candidates will have network administration experience


Education and Experience

  • Associate degree in a technology-focused field or relevant vocational training
  • Minimum of 1–3 years of experience in technical support, IT operations, or system administration


Physical Requirements

  • Prolonged periods of sitting, predominately in an office environment
  • Must be able to occasionally lift up to 25 pounds