Relief Staffing Manager


To provide mentorship and guidance for the Evening, O/N supervisors, and all Per Diem DSP’s in the residential programs; ensuring person-centered support is offered to the people AIM serves. Support and Co-ordinate scheduling with the managers and assistant managers of residential homes. Fill-in in the absence of a manager. To manage and ensure the efficient and effective day-to-day services of AIM while promoting each person’s “power of potential” and ensure staff assist the people AIM serves to achieve their personal goals while enabling a sense of self-confidence and well-being.

Responsible To: Assistant Directors/Director of Residential/Designee

Leadership Core Competencies

Respectful: Treats everyone with courtesy and compassion recognizing individual uniqueness and needs. Displays honesty, integrity, and humility. Makes difficult decisions with empathy.

Responsible: accepts accountability for their actions and the actions of others. Holds others accountable. Has the interests of the organization above their interests. Is personally invested in the success of the organization.

Builds Partnerships values and builds a collaborative culture and spirit. Willing to learn from others. Moves others to act. Proactively resolves conflict. Follows through promptly. Anticipates and solves problems promptly with flexibility and creativity.

Commits to Service Excellence: focuses on the needs of the individuals. Constantly reassesses processes, procedures, principles, searching for improvement opportunity. Improves performance by introducing unique and leading-edge concepts. Encourages good ideas from staff. Defines and puts into action, Best Practices. Sets and achieves high standards of performance. Challenges the status quo.

Develops People: Inspires and challenges others to reach their full potential. Celebrates the accomplishments of others. Effectively provides feedback to staff and colleagues, including the timely completion of staff’s annual performance evaluations. Recruits and retains exemplary staff. Understands and applies all agency policies.

Essential Functions:

• Manage and support all assigned evening and o/n on call supervisors as well as all the per diems of the Residential program; supervise, evaluate, train, and mentor assigned employees.

• Participate in the screening and hiring process for all evening/o/n supervisors and DSP’s when needed.

• Help with mentoring new hires and checking in with them to assure they are being supported.

• Work alongside of managers daily with scheduling to make sure that people we serve have supports, Assign and maintain staff schedules. Help Maintain appropriate staffing

• Help monitor time off requests and call ins

• Implement, and ensure staff's implementation and documentation of each person’s total plan of support.

• Monitor/implement legal compliance measures

• Provide hands on support and care.

• Perform, assist, ensure staff's performance of daily functions including, meal preparation, laundry, and housekeeping duties.

• Perform medical/health related functions adhering to AMAP Policy.

• Maintain all records, ensuring filing, accuracy, compliance, and updating as needed.

• Ensure necessary/needed supplies, inventories.

• Operate agency vehicles in compliance with agency policies/procedures, and traffic laws, assuring Residential Manager documenting vehicle maintenance/condition. To provide for/assure the appropriate use/care of individual/agency equipment.

• Ensure personal needs and wants are met.

• Provide a safe work environment including compliance with all safety policies/procedures and regulations.

Other duties:

• Participate as an active member of the service team

• On-Call duty as scheduled when needed.

• Committee membership as assigned.

• Any and all other duties requested by supervisor.



• High School diploma\GED.

• [3] Years’ experience working in ID/DD or related field.

• [1] Year of Managerial experience required.

• Willingness to maintain a flexible schedule, including multiple shifts and days of the week.

• CPR/First Aid Certification.

• AMAP Certification.

• SCIP Certification.

• Program Specific Training.

• Valid NYS Driver’s License acceptable to Agency insurance standards (Current/ Valid Insurance card if using own vehicle).

• Ability to work independently, organizational skills, reliable decision-making with demonstrated critical thinking skills.

• Adherence to Agency attendance policy.

Physical/Cognitive Requirements:

• Lifting - individuals/Items of various weights (minimum of 50 pounds).

• Bending/Reaching/Pushing/Pulling

• SCIP techniques certified.

• Effective verbal and written communication skills

• Reading/Math skills to perform job duties (Dr's orders, prepare recipe, program documentation, keep ledgers etc.)

• Demonstrated interest/ability to facilitate the personal outcomes of

individuals receiving services.

• Use of computer for extended periods.

• Ability to remain calm in stressful or demanding situations.

• Ability to maintain confidentiality.

• Exposure to household and other cleaning supplies, and chemicals.