At Devon Bank, we don’t just accept diversity—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers and our community. We provide a welcoming and accepting culture that comes from our desire to make diversity, respect and service a priority.

We need your help in continuing this great culture we have at Devon Bank. In return you will have a rewarding career in Mortgage Loan Processing and Banking in general, with a competitive salary and benefits. This is a remote position. 

Essential Duties and Responsibilities

• Ensure a great customer experience, with great communication through the process
• Assembling the processing/underwriting file in accordance with the company’s standards and SLAs
• Complete welcome calls and own the customer engagement throughout the fulfillment process
• Complete opening process and validate initial submission requirements are met
• Verification of loan officer calculations, and making updates to income, assets, debts on the 1003/LP/DU as needed throughout the process
• Submit change of circumstance requests according to company standards for valid changes
• Order appraisal, title, flood and other 3rd party services as needed
• Validate all documentation obtain for the file to ensure it meets the company’s standards and supports the application presented
• Properly organize and file documentation in Encompass
• Maintaining status and appropriate conversation logs in Encompass
• Monitor file throughout the process to make sure we are in compliance following all applicable agency regulatory requirements
• Submit complete files to underwriting with great communication
• Obtain and clear conditions, with assistance from loan officer when needed
• Responsible for ensuring FINAL AUS, 1003 and 1008 matches underwriting conditions
• Work with the customer and loan officer to coordinate and schedule closing
• Submits completed/clear-to-close files to closing for final document preparation according to SLAs

• 2+ years mortgage processing experience
• Encompass experience is a plus
• Knowledge of self-employed and variable income a plus
• Ability to work overtime as needed
• Good overall knowledge of residential mortgage guidelines, products, and regulatory requirements - TRID

EOE AA - Devon Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at HRCommunications@devonbank.com or you may call us at (773)- 465-2500.