Operations Supervisor
Job Type

In partnership with the Senior Operations Manager, the Operations Supervisor is responsible for ensuring field operations teams conduct daily operations in a manner that provides excellent customer service, follows all safety procedures and policies, and maintains compliance with all federal, state, and local requirements and regulatory/licensing agencies. The Operations Supervisor ensure that team members have all the necessary equipment, resources, licensing/credentials, and training to complete their patient care and assigned transports in a proper and efficient manner that meets our contractual and customer service standards, and that crews and vehicles are compliant with all local, state, and federal regulations.

  • Maintain a current MD EMT Basic Card or Higher.
  • Ability to obtain or possess a current DC EMT Basic Card or Higher within 6 months of hire.
  • Possess a current AHA CPR Card.
  • Will be at Least 19 years of Age.
  • Possess a current driver’s license.
  • Have an acceptable driving record as determined by the company’s insurance carrier.
  • Maintain the ability to drive company vehicles. 
  • Ability to pass lift test of ~150 – 200 lbs.
  • Pass a pre-employment drug screen, and all subsequent random or for cause drug screening.
  • Will be available for recall in times of crisis.
  • Ability to work a rotating schedule with open availability. 

Job Duties

  • Have leadership and management skills.
  • Provide leadership and guidance to team members through communicating company initiatives, addressing, and resolving concerns, and providing all tools and resources needed to complete assignments in an efficient manner.
  • Motivate, mentor and coach your team to ensure customer service, safety, and compliance standards are met. Effectively address issues or concerns promptly and use critical thinking skills to remove barriers or obstacles to achieving company goals.
  • Address gaps in scheduling immediately and work with the entire management team to use any and all available resource to resolve schedule gaps company wide. Managers and supervisors should be prepared to fill open shifts or gaps in coverage if needed.
  • Maintain a clean, safe, and functional office environment that ensures accountability and organization of equipment and supplies. Ensure that buildings, office spaces, narcotics/drugs, equipment, and vehicles are secure, and procedures are followed to maintain their security.
  • Ensure vehicles and equipment assigned to your office are functional, assigned, used and stored appropriately. Communicate any problems or out of service items appropriately and coordinate the repair/replacement promptly.
  • Respond, investigate, and determine the root cause of vehicle accidents, employee injuries or other liability concerns to reduce and eliminate hazardous work conditions and reduce total company liabilities.
  • Providing additional operational EMS coverage as needed in times of high demand or low coverage.
  • Participation in daily and bi-weekly manger meetings, often in person attendance is required.
  • Review Missing PCR list and facilitate tracking down of all missing PCR’s to ensure they are completed and sent to the server within 48 hours of being received on the list
  • Serve as the Point of Contact for Dispatch for Any and all Crew Concerns
  • Review late punches, and remediate crews on policies regarding lateness, and then begin progressive disciplinary process.
  • Evaluate the need for any supplies for station inventory to refill trucks and contact Director of Logistics to request said supplies.
  • Complete Employee FIT Tests
  • Serve as a Field Training Officer to New Employees
  • Serve as a liaison to facilities. 
  • Be available for immediate call back in times of extreme weather or local disaster.
  • Other duties as assigned

Salary Description
$23 - $30 an hour including differentials & bonus