Customer Service

· Greet customers in a friendly manner

· Treat customers fairly, consistently, and with respect

· Respond quickly and courteously to all requests and complaints from customers and work to ensure that all customers feel satisfied after any interactions

· Become familiar with co-op policies and products in order to answer customer questions; refer unresolved questions to the appropriate colleague 

· Be able to discuss membership with prospective members

· Assist customers with special orders

· Supervise cooperators as needed

Buying

· Develop relationships with new and existing vendors and vendor representatives.

· Place product orders.

· Research new products and product lines.

· Negotiate pricing and terms with vendors.

· Arrange for samples and demos with vendors. 

Product Knowledge & Responsibility

· Develop strong knowledge of products

· Stock and face product as necessary to maintain orderly, attractive displays

· Oversee back stock in the store room and other areas for proper rotation, storage, and timeliness of display

· Create displays for merchandise

· Maintain signs and ensure legibility and accuracy

Receiving Deliveries

· Receive departmental deliveries

· Ensure that all products billed have been received

· Sign and date all invoices and file in the bin for accounts payable when completed

Cleaning

· Clean sales area counters, scales, and coffee grinder; sweep floors as needed

· Bring product displayed or stored outside into the store for overnight storage

Other Duties

· Advise the appropriate manager of product, equipment, and customer issues

· Observe all Weavers Way policies and procedures

· Attend departmental and all-staff meetings as scheduled

· Assist with quarterly inventories

· Complete peer evaluations as assigned

· Answer phones, as needed

· Perform other duties as assigned by a manager or supervisor

· Commitment to the mission and goals of Weavers Way Cooperative Association

· Ability to work well in a team setting

· Ability to communicate with managers, staff, and co-operators

· Ability to supervise cooperators

· Ability to deliver outstanding customer service

· Ability to follow instructions from the department manager or other supervisors 

· Ability to multi-task, set priorities and remain calm under stress

· Ability to work independently and exercise independent judgment when necessary

· Basic knowledge of products sold in department and willingness to learn

· Understanding of plant safety and maintenance procedures and of basic functions, controls, and safe operation of equipment

· Able to lift 50 pounds

· Knowledge of Weavers Way staff and membership policies

· Be or become upon hiring a member in good standing of Weavers Way Co-op