ABOUT THE COMPANY: 

Founded in 1996, Outreach Inc. has a heart for the local church because we started out of a church plant. We exist to help churches build bridges to the unchurched in order to more effectively, and more often, share Christ with them. We love helping churches reach more people for less money.

Over the years, Outreach has grown from helping a handful of local churches to over 163,000 churches across the United States. As culture and technology have changed, Outreach has been on the cutting edge, adding digital products, sermon series resources, movie licensing, and more.

What makes us different is that we stand by our products and have a guaranteed low price on direct mail, which is one of the most effective ways to reach thousands of people in the community.

Now headquartered in Colorado Springs, CO, and with employees spread across the U.S., Outreach has been certified as a Best Christian Workplace since 2016, and recognized as a Best Workplace by the Colorado Springs Gazette newspaper annually since 2017.

JOB SUMMARY: 

The mission of the Church Direct  Sales Manager is to manage the daily activities of the organization's remote sales department and ensures performance goals are met. Monitors and evaluates staff members through careful and regular assessment to improve performance and achieve expected volume. Develops and administers sales processes to engage more qualified leads and close more sales. Evaluates customer retention and implement strategies to increase customer retention.  

Ensures that customers' questions and problems are resolved adequately and efficiently. May personally respond to complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed. Analyzes, reports on, and resolves customer and operational issues that negatively impact service quality. Facilitates problem-solving by establishing and maintaining active communication throughout the organization. 

The ideal person has experience in church marketing, a passion that matches our mission, experience in sales and the printing world, and an existing network of church relationships. 

ESSENTIAL DUTIES: 

• Manages daily activities of a remote sales team, provides hands-on training, coaching and is responsible for sales performance
• Builds sales systems and processes designed to maximize opportunities and increase sales. Past success in implementing successful sales systems is a plus
• Involved in strategic planning and establishing call scripting, sales processes, and procedural changes
• Regularly reviews calls and provides coaching and feedback to the sales team 
• Discusses customer needs, problems, or complaints, and arranges for meetings between customers or prospective customers
• Develops new customer relationships and grow a personal book of business / assigned accounts. 
• Handles complex issues and problems, and refers only the most complex issues to higher-level staff. 
• Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics.
• Oversees our customer satisfaction initiatives and implements strategies to increase customer retention
• Works with our finance team to stay on top of accounts receivables balances with customers. 
• Other various duties as needed

OTHER DUTIES & RESPONSIBILITIES: 

• Respond to chat questions that come in from the website
• Assist sales team members on larger sales
• Assist with order follow up

JOB QUALIFICATIONS: 

• Typing - Minimum requirement of 40 words per minute
• CRM Experience - Past experience working with a customer relationship management system is a must.
• Computer Knowledge - Proficient with general computer skills, email, Google, and Microsoft platforms
• Customer Focus & Service - Always act with customers in mind, both internal and external. Dedicated to meeting the customers' expectations and requirements; acquires first-hand customer information and uses it for improvements in products and services; gains customer trust and respect by establishing and maintaining effective relationships; cultivates a customer-focused attitude among colleagues. 
• Time Management - Demonstrated ability to organize one's allotted time through competing priorities, timelines, and distractions. 
• Work Ethic & Dependability - Possesses a strong work ethic and sometimes long hours to get the job done. Meets commitments, works independently, accepts accountability, handles change well, and sets high personal standards. Is punctual. 

EDUCATION & EXPERIENCE:

• BA/BS degree or equivalent
• 7 years experience in sales
• 3 years of call center/sales team supervisor experience
• 3 years of church ministry experience
• Understanding of church marketing and communications
• Proven sales experience
• Track record of over-achieving quota
• Experience working within a CRM
• Familiarity with different sales techniques and pipeline management
• Strong communication, negotiation, and interpersonal skills
• Self-motivated and driven

WORKING ENVIRONMENT: 

• This is a remote position. A dedicated home office where you can be productive is required.
• Travel required: Up to 20%