Who we are: 

Well, we definitely aren’t Google. 

AmTrav is, firstly, a growing business travel management company with an emphasis on the personal. We bring people together and help people get more done. How? By using superior technology to disrupt our legacy industry and bring it into the 21st century, without sacrificing the human touch. Really. Here at AmTrav, we don’t like to mince words or try to be anything other than what we are. And what we are is unconventional, unique, brazen, and a good time (if we do say so ourselves). 

Working with us isn’t likely something you’ve experienced before. We’re laid back and welcoming, with a firm grasp on results-driven work. We don’t want to hold your hand or look over your shoulder, but we expect the greatness that we know is in you, and exists in everything we do. That might sound a little dramatic, but we take our work seriously (we just think it doesn’t have to always feel so serious). 

Job Description

We’re looking for an Associate Relationship Manager who’s passionate about client service and eager to grow their career in the travel industry. As an Associate Relationship Manager, you’ll be the primary point of contact for 50+ accounts, each with an approximately annual travel spend that is less than $250K.  You are the first point of contact for our clients, you’ll play a critical role in ensuring their satisfaction and success. Your primary responsibilities will include answering account questions, resolving issues, and identifying opportunities to upsell additional services that enhance our clients’ travel programs.

Key Responsibilities

• Proactively identify opportunities to upsell additional services to clients, helping them maximize the value of their partnership with AmTrav.
• Serve as the first point of contact for client inquiries, providing timely and effective solutions to their questions and issues.
• Work closely with internal teams to resolve any client issues, ensuring a smooth and positive experience.
• Maintain regular communication with clients to build strong relationships and ensure they are informed about new products, services, and updates.
• Assist in managing client accounts, ensuring they receive the highest level of service and support.
• Work closely with the Relationship Management and Sales teams to support account retention and growth strategies.

Requirements

• 1-3 years of experience in a customer service or client relationship role, preferably within the travel or hospitality industry.
• Strong communication skills with the ability to build and maintain relationships.
• A proactive approach to problem-solving and a passion for helping clients succeed.
• Ability to upsell and present additional services in a way that adds value to the client’s business.
• Strong organizational skills and attention to detail.
• A collaborative team player who thrives in a fast-paced, dynamic environment.
• A positive, can-do attitude with a willingness to learn and grow.

Benefits:

We respect work-life balance and offer flexible schedules, alongside competitive salaries. Our fantastic benefits include:

• Work from home or the office
• Competitive health, dental, accident, and life insurance plans.
• Paid maternity/paternity leave.
• 401K match.
• Unlimited PTO
• IATAN Travel Agent membership with discounts on travel worldwide.

Salary: Starting at $55,000 based on previous experience,  plus incentives.

EEO Statement: AmTrav is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical??? condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ?expression, veteran status, or any other status protected under federal, state, or local law.