Client Experience Concierge

Volato

Known for operating one of the largest HondaJet fleets in the world, Volato is a fast-growing private aviation company, disrupting the category with innovative solutions to fractional ownership, jet cards, charter and more. At Volato, we cultivate a supportive and balanced work environment, placing safety as our top priority. We strive to foster an environment of diversity, innovation, and camaraderie. If you pride yourself on bringing your best every day, would like to join a supportive team that enjoys having some fun along the way, appreciate a competitive package with strong healthcare and a matching 401K plan, then review the job below and complete an application. “Volato” in Italian means to soar, so when you join our team, the sky’s the limit. Are you ready for your career to take off?  

Description

As a Client Experience Concierge, your primary mission will be to provide impeccable service to our clients, ensuring their expectations are met and exceeded. You will serve as the primary point of contact for our customers and will be responsible for curating exclusive, unforgettable experiences. This position demands an in-depth knowledge of the private aviation industry, extraordinary attention to detail, an unwavering attitude to excellent customer service, and the ability to provide that white-glove service with finesse and grace.

Responsibilities

• Luxury Client Relationship Management: Cultivate and maintain exceptional relationships with our high-net-worth clients. Learn and understand their unique preferences and requirements in order to offer bespoke services that define luxury travel.
• Exquisite Trip Coordination: Meticulously plan and oversee all aspects of client trips, ensuring flawless execution of every detail. This includes arranging gourmet catering, coordinating ground services, and fulfilling special requests in additional to flight coordination
• Client Communication: Respond promptly to all client enquiries through various communication channels, providing timely updates and personalized attention. Keep clients informed about trip arrangements and any relevant enhancements.
• Billing and Account Management: Handle billing inquiries with discretion, ensuring a seamless process. Maintain precise records of client accounts  upholding their privacy and maintaining confidentiality.
• Problem Resolution: Proactively identify and swiftly resolve any challenges or concerns that may arise during a client's journey. Exhibit a solution-oriented approach to maintain the highest level of satisfaction.
• Collaboration with Elegance: Collaborate closely with internal teams and external partners to ensure the seamless execution of clients' extraordinary experiences, encompassing flight crews, internal stakeholders, and luxury service providers.
• Feedback: Solicit feedback from clients to continuously enhance our luxury services. Respond to their feedback with sophistication and an unwavering commitment to perfection.

Location

• Home based or remote position

Salary

• $45,000 - $50,000 per year

Benefits

• Platinum Health Care with United - 100% for employee and 75% for Dependents.
• Vision, Dental - 100% for employee and 75% for Dependents
• Life Insurance and Short-Term Disability
• Company 401K

Qualifications

• Bachelor's Degree in Business Administration, Aviation Management, or a related field (preferred), or equivalent work experience.
• 1+ years of private aviation experience.
• 3+ years of experience in luxury client services, VIP account management, or a similar role, preferably within the private aviation or high-end hospitality industry.
• Profound understanding of private aviation operations, encompassing trip planning, various aircraft types, and industry regulations.
• Exemplary interpersonal and communication skills, exuding grace and refinement, both in writing and verbally.
• A keen eye for detail, coupled with the ability to manage multiple priorities seamlessly.
• Proficiency in using office software and customer relationship management (CRM) systems.
• Poise and adaptability in a dynamic, fast-paced environment, always maintaining an air of luxury and sophistication.
• Proven aptitude for proactive problem-solving, driven by a relentless commitment to delivering the epitome of luxury service.
• A genuine passion for the aviation industry, and an unyielding dedication to client satisfaction.
• Availability for occasional travel and participation in company events as needed.