Professional Characteristics: 

The Security Officer Sergeant has a pivotal role within a security team, requiring exemplary professionalism, leadership skills, and a commitment to maintaining a safe and secure environment. This individual must possess strong decision-making abilities, excellent communication skills, and the capacity to effectively lead and motivate a team of security officers.

Job Knowledge: 

The ideal candidate for this position should have a comprehensive understanding of security protocols, procedures, and best practices. They should be familiar with relevant laws and regulations governing security operations, as well as possess knowledge of security technologies and systems.

Job Duties and Responsibilities

• Direct operations at the scenes of incidents, alert Lieutenants as needed
• Write investigative, incident, accident, and similar reports
• Complete daily activity reports, payroll, and equipment inventory reports 
• Maintain accurate records and documentation related to security activities, incidents, and personnel
• Provide guidance and support to security officers in handling challenging situations and resolving conflicts
• Conduct regular patrols and inspections to identify security risks and vulnerabilities;  coordinate with internal departments and external agencies to address security concerns and mitigate risks
• Respond promptly to security incidents, emergencies, and alarms, taking appropriate action, as necessary
• Lead,  supervise, and mentor a team of security officers to ensure the efficient and effective execution of security operations
• Ensure security professionals follow policies and procedures and provide feedback to the Lieutenant as needed to correct behavior
• Train and provide regular guidance to officers to provide secondary management and leadership support
• Recommend and assist in the implementation of goals and objectives
• Interpret, convey, and ensure implementation of agency policies, procedures, and methods; ensure that staff has clear guidelines of authority and responsibility  
• Provide new-hire and professional development continuing education training for Downtown Dallas Security professionals;   develop and implement security procedures, protocols, and training programs to enhance the capabilities of the security team
• Issue and maintain equipment including radios, bikes, uniforms, etc.
• Performs safety, patrol and security duties by motor vehicles, bicycle, or on foot
• Assist Dallas Police Department (DPD) and Crisis Intervention with homeless engagement and Quality of Life (QOL) issues
• Develop targeted patrols to address QOL issues in high-risk areas
• Represent the Down Dallas Security in a professional manner on the job, at meetings, and special events
• Provide a high level of customer service to citizens and visitors by answering questions and addressing complaints through internal investigations
• Coordinate with DPD quality of life ordinance enforcement
• Coordinate with Clean Team to address maintenance issues downtown 
• Ensure Downtown Dallas Security professionals are uniformed in a neat and presentable manner
• Stay abreast of emerging security threats, trends, and technologies, continuously seeking opportunities for improvement and innovation
• Perform other duties as assigned

Education and Experience 

• Ideally, candidates should have a minimum of 3-5 years of experience in the security field, with at least 1-2 years in a supervisory or leadership role. Previous experience in law enforcement or military service may be advantageous. 
• Understanding of City of Dallas codes and ordinances
•  Meet officer renewal deadlines, Level III requalification DPS   
• Working knowledge of Equipment Inventory – radios, uniforms
• Knowledge of Time & Attendance, Performance Management and Injury-on-Duty processes
• Bi-lingual ability is desirable
• Language/Math/Reasoning Ability
• Ability to define problems, collect data and review related information to develop and evaluate options and implement solutions and draw valid conclusions.
• Considers the relative costs and benefits of potential actions to choose the most appropriate one
• Excellent oral and written communications skills
• Ability to maintain confidentiality of sensitive information 
• Computer Skills
• Working knowledge of EPONIC and TrackTic Reporting System
• Working knowledge of Body Cameras and video software 
• Proficient computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc. 
• Experience in Microsoft Office applications; Word, Excel, Outlook

 Qualities an Ideal Candidate Must Possess: 

• Leadership: Ability to lead, motivate, and inspire a team of security officers.
• Exemplary professionalism, leadership skills, and a commitment to maintaining a safe and secure environment. This individual must possess strong decision-making abilities, excellent communication skills, and the capacity to effectively lead and motivate a team of security officers 
• Integrity: Commitment to upholding high ethical standards and maintaining confidentiality.
• Respect: Demonstrates utmost level of integrity in all instances and shows respect towards others and towards company principles. 
• Trustworthy: The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
• Courage: The ability to separate emotional feelings from the real issues at hand. The ability to challenge the substance of our beliefs and biases of our observations legitimately and objectively. Remains calm under pressure and in stressful situations
• Service:  Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Unity: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions. 
• Professional maturity: The ability to challenge the substance of our beliefs and biases of our observations legitimately and objectively. Remains calm under pressure and in stressful situations.
• Initiative: Takes a responsible, proactive approach and willingness to get things done independently; readiness to take the lead on new projects, ideas, tasks, or assignments.
• Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others; strong verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• Adaptability: Capacity to adapt to changing circumstances and make informed decisions under pressure. 
• Intelligence: Understand and comprehend information, as well as find application and value from new knowledge.
•  Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems and applications used in performing this role, and understands the impact this role has on other business functions within the organization
• Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
• Problem-Solving: Identifies and resolves issues timely by gathering and analyzing information skillfully;  aptitude for identifying security risks and developing initiative-taking solutions.
• Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data/information;  meticulousness in conducting patrols, inspections, and documentation to ensure accuracy and thoroughness. 
• Organization: Uses time efficiently by prioritizing and planning work activities. Methodical and efficient in structuring tasks to be accomplished.
• Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions. 
• Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.
• Physical fitness: Good physical condition with the ability to pass a physical fitness test and exam by a licensed physician; capability to perform security duties, including patrolling and responding to emergencies, in various environments and conditions 
• Perceiving the nature of sounds with or without correction, to receive detailed information through oral communication
• Moderate to high-stress level
• Activities in which you must convey by spoken, detailed word or important spoken instructions to others accurately, loudly, or quickly
• Willing and able to walk, stand, and bicycle outdoors in extremes of climate for an eight-hour shift
• Ascending or descending stairs, ramps, and the like, using feet and legs and/or hands and arms
• Close and distance vision
• Public Contact: Requires heavy public contact requiring considerable interpersonal skill, extensive interaction with the public, donors, and members requiring a high degree of customer service skills 
• Work Hours: Ability to work the day and evening shifts and weekends as needed.