Registered Nurse (RN) PRN Remote Call Center 

SUMMARY 

Performs triage functions for afterhours program. Receives calls, plans for care interventions, dispatches on call nurses or provides phone support as needed, notifies appropriate nurse, team or outside agency of any changes in LOC. Hospice experience is a requirement. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Mentors on call staff as appropriate.

2. Performs triage role utilizing nursing judgment and process to provide effective, timely and compassionate care to patients.

3. Dispatches on call nurses as needed and makes home visits if dictated by workload or geographical distance.

4. Provides telephone support to family at time of death. 

5. Serves as clinical and procedural resource for on call staff.

6. Participates in planning, implementation and evaluation of patient services.

7. Reviews triage documentation to assure accurate and timely notes.

8. Attends meetings as requested.

9. Communicates with M.D. and other care providers as needed.

10. Ensures adherence to policies. 

11. Notifies on call administrator of problems.

12. Covers after hours needs if office is unable to open.

13. Other duties may also be assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises after hours staff based on after hour patient care needs. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  CONTINUING EDUCATION 

The agency requires this position is required to complete 15 hours of continuing education per year covering topics that will contribute to improvements in carrying out the above responsibilities. Regulatory agencies may require some disciplines to have additional hours in order to be licensed or certified. 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including meeting the required competencies. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Registered Nurse with a current nursing license, BSN preferred. Ability to apply for TN license within 30 days of hire. Knowledge of or willingness to learn hospice care. Minimum one year nursing practice or equivalent experience required. Hospice, Oncology, or Home Health and/or long-term care preferred.

LANGUAGE SKILLS 

Ability to read, analyze, interpret, and apply theories and concepts of professional clinical journals, texts and treatment plans. Ability to write documentation, which accurately depicts the assessment, planning, implementation, and evaluation of care. Able to write policy and professional correspondence to various healthcare entities. Ability to calmly, maturely and effectively communicate, educate and build a rapport with patients, families, other healthcare professionals and community members. 

MATHEMATICAL SKILLS 

Ability to work with mathematical concepts such as dosage calculation and conversion, probability, simple statistical inference and algebra. Ability to apply concepts such as fractions, percentages, ratios and proportion to practice, patient care, healthcare management problems. Ability to interpret laboratory and diagnostic data.

REASONING ABILITY 

Ability to demonstrate critical thinking skills. Ability to put into practice theoretical constructs of professional clinical discipline training and continuing education. Ability to determine status of patient/family and respond with appropriate interventions. able to prioritize and re prioritize based on patient need. Ability to provide appropriate crisis intervention. Ability to follow geographic and complex patient/family care directions. Ability to appropriately delegate, teach and monitor care of peers and practice extenders. Able to formulate hypotheses, use judgment and process to problem solve. Ability to apply assessment, planning implementation and evaluate skills to meet care needs.

OTHER QUALIFICATIONS

Communication and Relationship Skills: Exemplifies high level of written oral and listening communication skills, always respecting patient confidentiality.

Agency Policy and Philosophy: Communicates and supports agency mission and values in all professional interactions.

Continuing Education: Seeks to improve knowledge and skills relative to performance of job and personal growth.

Quality and Performance Improvement: Participates in new and continuing programs designed to monitor and improve quality and performance relevant to the mission and philosophy of Alive Hospice, Inc.

Teamwork: Functions consistently and collaboratively as an integral part of Patient Care Team and other teams (committees, etc.) bringing experience and education to contribute to optimal team functions and outcomes.

Ethics: Demonstrates a high level of work, personal and professional ethics.

CERTIFICATES, LICENSES, REGISTRATIONS 

Current TN RN License. If required to drive to carry out the duties of this position: current driver's license and automobile insurance as required by Tennessee State Law.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Frequently required to drive an automobile.