United Way of Connecticut is based in Rocky Hill, Connecticut. We are conveniently situated right off of I-91, close to many shopping plazas, restaurants and public transit.
Every hour of every day, people in Connecticut turn to United Way of Connecticut for help. We help people find and access the health and human services they need, including food, shelter, and other basic needs. We respond in the event of weather emergencies, natural disasters and family and personal crises of any kind. We assist parents and caregivers with finding the best child care for their family.
WHAT YOU WILL DO:
Our team needs an additional Workforce Operations Analyst to help analyze, forecast, and report on call volumes for a multi-skilled contact center. The Workforce Operations Analyst uses real-time call volumes and specialized workforce management technology to forecast future call volume and to develop staff schedules to ensure optimum efficiency as well as acceptable service levels, abandon rates, and key performance indicators (KPI’s) in a 24/7/365 environment. This position strives to fulfill the mission of United Way of Connecticut (UWC) at all times while at work.
The Hours: Monday through Friday, 12:30 p.m. – 9:00 p.m. (Full-Time)
The Pay & Benefits: Up to $52,000 per year.
This position is Job Grade 16.
As a VEVRAA Federal Contractor, United Way of Connecticut, Inc. desires priority referrals of protected veterans for positions at its location at 1344 Silas Deane Hwy, Rocky Hill, CT 06067. Any questions may be referred to Recruitment@ctunitedway.org.
United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer.
United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.