• Process orders in order to create an exceptional customer service experience.
  • Listen well and communicate in a professional and friendly manner
  • Focus on customer satisfaction
  • Practice basic safety procedures with respect to equipment and handling hot beverages
  • Build good relationships with customers
  • Maintain a clean work environment
  • Keep supplies replenished to minimize downtime


Educational/Knowledge Requirements:

Strong customer service orientation; ability to demonstrate positive attitude, enthusiasm and professionalism.

Strong interpersonal skills required to effectively communicate with team members and all customers.

Ability to use current technology, including computers.

Ability to solve problems and work independently with minimal supervision.

  • Demonstrates exceptional customer service. Consistently applies all principles of the customer service training.
  • Greeting customers in a friendly manner and taking food and drink orders
  • Preparing and serving beverages, ranging from simple to elaborate ones
  • Preparing and serving food items such as soups, sandwiches and pastries
  • Answering customers’ questions about menu choices
  • Promoting and recommending menu options to customers
  • Taking payment from customers
  • Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs
  • Keeping the work environment sanitary and organized
  • Evaluating and modifying processes to improve efficiency and quality of service
  • Working to attract new customers and expanding the menu