Administrative Assistant - Collections
WFH Flexible Wautoma, WI Shared Services
Job Type

Job Summary

The Administrative Assistant effectively performs clerical duties to help the Collections department run smoothly and efficiently. 

Major Responsibilities/Activities

  • Manage daily emails as they come in from collections management team and staff
  • Manage Bankruptcy Notices, Hardship Notices, POA / Guardianship documents, Disputes, Probates, Medical expense verifications and Deceased account information 
  • Maintain all workflow queues within the collections system

Other Responsibilities/Activities

  • Perform other necessary tasks as assigned 
  • Involvement in special projects or meetings as directed
  • Provide backup assistance to Customer Service Department as needed as well as the billing team

Preferred Education, Skills, & Experience

  • High School Diploma
  • At least one-year experience in a healthcare office, production, or clinical environment or comparable classroom experience 
  • Strong comfort level learning new computer programs and software at a rapid pace
  • Self-motivated, goal-oriented, and takes ownership of work
  • Ability to effectively apply sound judgment and critical thinking in order to properly navigate through ambiguous scenarios
  • Ability to learn, understand, and work within specific client requirements
  • Ability to learn, understand, and apply applicable HIPAA, Medicare, Medicaid, insurance, and liability regulations/guidelines
  • Willing and able to adapt to changes in work environment, procedures, priorities, and job duties
  • Willing and able to receive positive and negative feedback and apply it to the work environment in an appropriate and effective manner
  • Strong internal customer service skills
  • Good verbal and written communication skills 
  • Detail-oriented with a strong desire for accuracy
  • Must be able to manage time and maintain focus, concentration, and productivity while performing repetitive and sometimes mundane work
  • Strong, accurate data entry skills

Working Environment/Physical Requirements

  • General office environment
  • Typing/entering data almost continuously
  • Sitting for long periods of time, some standing, some light lifting
  • Use of basic office equipment such as fax, printer, copier, telephone