Job Type
Full-time
Description
Job Summary
The Administrative Assistant effectively performs clerical duties to help the Collections department run smoothly and efficiently.
Major Responsibilities/Activities
- Manage daily emails as they come in from collections management team and staff
- Manage Bankruptcy Notices, Hardship Notices, POA / Guardianship documents, Disputes, Probates, Medical expense verifications and Deceased account information
- Maintain all workflow queues within the collections system
Other Responsibilities/Activities
- Perform other necessary tasks as assigned
- Involvement in special projects or meetings as directed
- Provide backup assistance to Customer Service Department as needed as well as the billing team
Requirements
Preferred Education, Skills, & Experience
- High School Diploma
- At least one-year experience in a healthcare office, production, or clinical environment or comparable classroom experience
- Strong comfort level learning new computer programs and software at a rapid pace
- Self-motivated, goal-oriented, and takes ownership of work
- Ability to effectively apply sound judgment and critical thinking in order to properly navigate through ambiguous scenarios
- Ability to learn, understand, and work within specific client requirements
- Ability to learn, understand, and apply applicable HIPAA, Medicare, Medicaid, insurance, and liability regulations/guidelines
- Willing and able to adapt to changes in work environment, procedures, priorities, and job duties
- Willing and able to receive positive and negative feedback and apply it to the work environment in an appropriate and effective manner
- Strong internal customer service skills
- Good verbal and written communication skills
- Detail-oriented with a strong desire for accuracy
- Must be able to manage time and maintain focus, concentration, and productivity while performing repetitive and sometimes mundane work
- Strong, accurate data entry skills
Working Environment/Physical Requirements
- General office environment
- Typing/entering data almost continuously
- Sitting for long periods of time, some standing, some light lifting
- Use of basic office equipment such as fax, printer, copier, telephone