Fairstead is looking for an Assistant Community Manager to assist and support the planning, implementing, and managing the daily operations of the community.

What’s in it for you?

• Compensation: $30-38 per hour
• Generous employer contribution for Medical and Dental through United Healthcare
• Employer Paid Vision Plans
• Company Matched 401(k) Retirement Plan: 100% of the first 3%; 50% of the next 2%.
• 13+ paid Holidays
• 15 days of PTO
• 7 Sick days
• Employer Paid Life Insurance
• Flexible Spending Account
• Nationwide Pet Insurance
• Disability Insurance
• Laser Correction Discount
• Employee Discounts on appliances, apparel, and more!

Responsibilities:

• Promotes resident satisfaction and retention by responding to questions, complaints, and requests in a timely manner. Taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members responds and completes resident service requests.
• Assisting tenants with requests, questions, problems, and complaints
• Alerting staff of move ins, move outs, any emergencies
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Documents lease violations and coordinate evictions.
• Provide excellent customer services and display courteous and professional attitude towards all residents and visitors 
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversee the lease renewal program for appropriate retention rate.
• Works within house legal team to track status of rent payments.
• Oversee accounting transactions and ensure all rents are collected, posted, and deposited daily.
• Create purchase orders in Yardi.
• Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Consistently works to clear HPD, ECB, DOB violations (NY only)
• Perform other duties as needed 

• Two (2) years of experience in mixed income/market rate leasing or property management 
• Knowledge and experience in the local residential market
• Experience with Yardi 
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Great Customer Service skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.