EMPLOYMENT OPPORTUNITY Manager of Clinical Support ServicesJob Description
LOCATION: Elgin, IL
The Manager of Clinical Support Services is responsible for working with clients, their families, referring clinicians, and therapeutic mentors/crisis stabilization support personnel (herein referred to as staff) to develop and implement community support services to help meet the client’s recovery goals. This role also conducts initial intake assessments to eligible clients and provides brief interventions to clients during coordination meeting with assigned staff. In addition, Manager of Clinical Support Services is responsible for developing trainings that promotes professional development.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential duties and responsibilities include the following. Other duties may be assigned.
- Responsible for coordinating with Integrated Service Coordination in regards to program referrals and care coordination needs.
- Be available for after-hours on-call per agency supervisor on-call schedule.
- Responsible for knowledge of Medicaid Rule 140 services provided within the program.
- Responsible for maintaining clinical documentation according to agency policy and procedures.
- Responsible for providing 100 hours of direct service per fiscal year.
- Responsible for serving as the point of problem resolution between assigned staff and clients.
- Responsible for coordinating feedback between therapist, assigned staff, and client/families in the program.
- Responsible for hiring and training of Therapeutic Mentors and Crisis Stabilization Support Personnel to meet agency needs.
- Conduct monthly program staff meetings to provide support, consultation, and training to assigned staff.
- Responsible for monitoring quality of services by maintaining regular contact with service recipient’s therapist, reviewing clinical documentation as necessary and providing ongoing training as needed.
- Responsible for attending and participating in agency staff meetings and any other meetings assigned by the supervisor.
- Responsible for completing program reports.
- Responsible for reviewing and signing off on assigned staff’s time sheets and expense sheets.
- Responsible for participating in program development and strategic planning.
- Responsible for completion of all agency administrative paperwork and any other administrative or agency requested responses.
- Participate in agency Risk Management and Performance Quality Improvement activities.
- Responsible for conducting and documenting monthly individual clinical supervision with staff.
- Responsible for being prepared to discuss program issues and service utilization with supervisor on an as needed basis.
- Responsible for reporting to supervisor regularly on system problems, issues, and/or failure.
- Community Education/Public Relations
- Responsible for educating the community regarding the Therapeutic Mentoring/Crisis Stabilization Program in the service area.
- Responsible for facilitating positive networking relationships with community service providers and/or networks per supervisor assignment.
- Perform other duties as assigned by supervisor.
- Perform incidental business-related travel as needed.
- Perform job responsibilities with a positive attitude.
- Responsible for promoting collegiality at the workplace by working collaboratively with others.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS
This job operates in a professional office environment and in the community. This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20lbs.
The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.
Eligible for flexible spending plan, Simple IRA where the agency matches 3% of annual salary, training budget of $250/year and flexible scheduling.
EDUCATION AND EXPERIENCE
Must have Master’s Degree in Social Work, Counseling, Psychology or similar field. Must be flexible, independent and able to multi-task effectively. Preferred experience in working with youth with mental health issues.