General Description:

High level clerical/data entry position assisting departmental staff and loan officers with a variety of duties.

PRINCIPAL ACTIVITIES

MAJOR DUTIES:

1. Prepare loan estimates, early disclosures, and closing packet for residential real estate loans following TRID guidelines.

2. Prepare early disclosures and closing packets for Home Equity Lines of Credit.

3. Prepare documents for Installment loans and commercial loans

4. Order appraisal reports and title work.

5. Book and disburse Residential loans, Equity loans, Installment loans and Commercial Loans.

6. Process Visa payments, pull Visa reports and assist with customer inquiries.

7. Review and mail customer statements and notices.

8. Review and process monthly bills.

9. Process payments on escrow accounts for real estate taxes and homeowners insurance.

10. Process loan payments, answer customer telephone inquiries, and assist walk in customers.

11. Answer inquiries by bank personnel.

12. Assist Loan Officers.

13. General filing including assisting with document imaging.

14. Maintain compliance to all government regulations, including Bank Secrecy Act, Regulation E

(Electronic Funds), Regulation CC (Funds Availability,) CRA and Regulation DD, Loan Policy or other policies pertaining to your position.

15. Maintains a clean working area according to policy.

16. Personal appearance is neat and professional according to policy.

17. Promote a positive image of bank involvement in community initiatives, organizations and culture with co-workers within the Bank.

18. Referring customers to suitable departments such Deposits, Loans, Financial Service Group, Merchant Services and/or Treasury Management.

OTHER:

Subject to and not limited to other duties & responsibilities as assigned.

High School diploma, GED or equivalent; one or more years of loan processing experience, defined typing and 10 key skills, and other banking experience (i.e. teller, accounting, etc.); familiarity with PC word processing and spreadsheet programs preferred. The Loan Processing Clerk I position is required to complete the Banking for Beginners Course, as well as to become a Notary.

Wages are commensurate with experience and a complete benefits package is provided including educational reimbursement with First Citizens paying 100% of tuition for full time employees; student loan debt repayment; paid time off; 401(k); health, dental, vision insurance; and more. 

This job does not list all the duties of the job. This job description may be revised at any time. This job description is not to be implied as a contract for employment for any length of time and will not change the employee’s at will relationship. Either the employer or the employee may terminate employment at any time.

Equal Opportunity Employer M/F/D/V. First Citizens is an at-will company.