For over 38 years Bellwether Housing has been Seattle's largest, and most respected, non-profit organization, providing affordable housing for low-income individuals and families. Bellwether Housing offers an uplifting work environment with a diverse group of talented professionals who are committed to our mission and values of creativity, collaboration, ambition, warm-heartedness, and professionalism.
We are offering a sign-on bonus of $1,000 for this position!
Oversee all aspects of day to day management of the property including rent collection, leasing, resident relations, and maintenance of property. Promote a “sense of community” among residents, working to solve problems and facilitate a responsible and positive community. Act as a liaison to Resident Services and outside agencies providing services and case management to residents.
• Provide professional, responsive, caring, and knowledgeable interactions with applicants and residents. Always seek to resolve complaints or client concerns, treating all parties in a respectful and helpful manner, regardless of their behavior.
• Collect rents, monitor delinquencies, and assist the Portfolio Manager with eviction procedures, as necessary.
• Manage all aspects of leasing vacant units including marketing, showing units, and assisting applicants to accurately complete rental applications and provide required supporting documentation.
• In conjunction with the Compliance Department, qualify applicants according to Bellwether’s screening criteria and building-specific income restrictions.
• Conduct annual re-certification of residents to maintain compliance with funder regulatory agreements.
• Collaborate with the Maintenance Department to coordinate work orders, preventative maintenance, and unit turnover work.
• Collaborate with Resident Services team to provides resources and referrals to residents.
• Create a sense of community among residents, coordinating and engaging in regular events.
• Champion and cultivate an inclusive work environment.
• Perform light cleaning duties to address an immediate janitorial need.
• 3+ years’ prior apartment management or leasing experience. Equivalent education/experience may be substituted for stated requirements.
• Previous affordable housing compliance experience that demonstrates knowledge of initial and annual certification process, including reviewing and interpreting background screening reports and calculating household income.
• Proficient in Microsoft Office applications including Word, Excel, and Outlook.
• Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to exercise discretion and confidentiality at all times.
• Experience applying fair housing laws and local landlord/tenant laws.
• Customer service aptitude including problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests. Positive attitude a must.
• Ability to work independently and as part of a team.
• Dependable, highly-motivated, accurate, detail-oriented, and organized individual skilled at meeting deadlines and producing high quality work.
• Experience handling money or performing rent collection.
• Experience working with AMSI property management software or equivalent.
• Completion of WSHFC Fundamentals and advanced training workshops.
• Experience with Seattle Housing Authority Section 8 Project and Tenant-Based programs.
• Experience working with AMSI/eSite or equivalent property management software.
• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.
• Experience working with social service programs for diverse populations and making referrals as appropriate.
• Prior experience working with a diverse population that includes families with children and/or residents who are case managed by outside agencies.
• Prior cleaning and light maintenance experience in a work environment.
• Bilingual in English/Spanish, English/Tigrinya, or English/Amharic.
• Must be able to perform non-repetitive lifting of at least 25 lbs.
Hours: Monday through Friday, 30 hours per week, flexible work schedule.
Compensation: $20.50 - $22.75 per hour DOE, benefits
Benefits: Bellwether Housing provides 24 days of PTO in the first year of employment for all employees working over 20 hours per week. We have a 403(b) retirement plan with immediate eligibility for employee contributions and employer matching after 15 months of service; three medical plans to choose from, one with an employer funded HSA; dental; vision; flexible spending accounts, disability (short- and long-term); employer paid life insurance; and commuter benefits.
Bellwether Housing is an equal opportunity employer – we value the diversity of thought, education, race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, age, skills, and level of experience.