Sanctuary for Families is New York’s leading service provider and advocate for survivors of domestic violence, sex trafficking and related forms of gender violence. Every year, Sanctuary empowers thousands of adults and children to move from fear and abuse to safety and stability, transforming lives through a comprehensive range of services. We provide a range of wrap-around services to help survivors rebuild their lives in the aftermath of abuse, and work to end gender violence through three key strategies: direct services, outreach and training, and systems-change advocacy. Our services are available in 11 locations throughout New York City.
The case manager for the EMPOWER clinic will provide comprehensive case management services for survivors of commercial sexual exploitation (CSE) and sex trafficking. They will utilize a trauma informed approach to promote clients right to self-determination and provide services in a manner that emphasizes safety, respect and dignity. They will provide strength-based guidance and work to resolve barriers to achieving self-sufficiency.
Primary Job Responsibilities:
• Assesses immediate needs of clients and makes appropriate referrals, including shelter/emergency transfer, and medical treatment.
• Assists clients in obtaining public benefits for which they are eligible (e.g. Medicaid, food stamps, housing and childcare subsidies).
• Assists clients in navigating school system and educational advocacy
• Assists clients in creating stability for themselves and their family through appropriate referrals for counseling, financial counseling, ESOL classes, job readiness programs and higher education.
• Refers clients to other appropriate legal and social services both within and outside of Sanctuary.
• Provides substance use recovery support and referrals.
• Prepares requests for educational and financial assistance grants on behalf of clients.
• Provide limited on-site childcare at EMPOWER center during client’s appointment
• Advocates on behalf of clients.
• Maintains accurate case records, documents all services provided within Sanctuary’s Service Tracking System and prepares statistics for monthly reports.
• Performs administrative support.
• Assist clients in reducing barriers to accessing care.
• Assist clients to identify goals, strengths, and personal interests.
• Work with clients to reduce risk in their lives.
• Perform any other department or agency related duties or special projects as directed.
• Bachelor’s Degree required
• At least one year experience in the social services field, preferably in CSE/trafficking, street outreach, intensive case management, knowledge of substance use, foster care, homeless population, pregnant and parenting populations, low-income populations, people with high medical needs, navigating law enforcement and the criminal justice system, working with individuals involved with gangs and knowledge of multi-generational poverty
• Comfortable working with all ages
• Works closely with EMPOWER peer care navigators
• Works in collaboration with EMPOWER clinic team
• Collaborates as needed with Sanctuary for Families legal, clinical and economic empowerment departments as needed
• Maintains strong linkages with partner agencies
• Develops strong partnerships with trauma-informed community based organizations
Knowledge and Skill Requirements:
• Fluency in both English and Mandarin or Spanish required
• Strong verbal/written communication and interpersonal skills
• Ability to work independently, multitask and prioritize
• Familiarity to Microsoft Office, including Outlook, Work, and Excel
• Prioritizes survivor voice, experience and expertise
• Childcare or lack thereof is a fundamental barrier to survivor’s economic stability, health and healing, and access to justice. As such, it is one of our commitments that all team members dedicate a portion of their time to providing onsite childcare to reduce barriers to accessing services
• Understanding of and ability to work with people of diverse national, ethnic, cultural, religious and socioeconomic backgrounds
• Familiar with issues of trauma, violence prevention and victimization