The Patient Service Representative is the friendly and helpful face of TOA – generally, the first person who interacts with our patients and their families. The Patient Service Representative sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
• Verify patient demographic information upon arrival
• Update and change insurance information as appropriate
• Scan insurance cards and drivers licenses
• Enter referrals into the computer and link it to the appropriate case
• Collect copayments, coinsurances, deductibles, and balances
• Prep daily clinics for upcoming appointments and print related documents
• Create a record of the appointment, or an encounter and print
• Ensure that all documentation is entered accurately and swiftly
• Schedule follow-up appointments as necessary

• Demonstrate exceptional customer service and patient focus to make each
• encounter as positive as possible
• Work closely with clinical colleagues and administrative teammates to develop a
• cohesive, high performing team
• Verify patient demographic information upon arrival
• Update and change insurance information as appropriate
• Scan insurance cards and drivers licenses
• Enter referrals into the computer and link it to the appropriate case
• Collect copayments, coinsurances, deductibles, and balances
• Prep daily clinics for upcoming appointments and print related documents
• Create a record of the appointment, or an encounter and print
• Ensure that all documentation is entered accurately and swiftly
• Schedule follow-up appointments as necessary

TOA is an equal opportunity employer. TOA conducts drug screens and background checks on applicants who accept employment offers