POSITION SUMMARY:

The Ticket Agent promotes and sells Granby Ranch products including, but not limited to, lift tickets, season passes, rental equipment and ski school. This position provides a warm, welcoming experience for Granby Ranch guests with a high level of customer service. 

ESSENTIAL JOB FUNCTIONS:

• Maintain an organized, clean, efficient workspace.
• Sell lift tickets, rental equipment, and ski school lessons.
• Sell and process Granby Ranch Season Passes.
• Process coupons and promotions as required.
• Process credit card transactions and adhere strictly to guest and other privacy policies.
• Ensure proper cash handling procedures are in place and adhered to at all times.
• Organize prepaid reservation packets for the following day.
• Complete closing procedures for individual selling stations.
• Work with other departments to ensure goals are met and processes are effective.
• Keep a calm, organized, and positive environment at all times.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Assist with Rental, Retail, and Reservation Center departments as requested.
• Maintain an exceptional level of professional guest service in all interactions with guests, fellow employees, and other department managers.
• Other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Computer literacy and keyboard knowledge.
• Highly developed customer service skills.
• Ability to comprehend, speak, read, and write English fluently.
• Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
• Ability to handle cash and credit card transactions efficiently.
• Ability to understand and carry out written and verbal instructions.

EDUCATION, EXPERIENCE, AND CERTIFICATIONS:

• High School diploma or equivalent preferred. 

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

• Ability to stand for long periods of time.
• Ability to lift up to 30 pounds.
• Climbing stairs, walking, and locating guests outside when necessary

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.